Inside Sales Representative - Outbound

The Inside Sales Representative is a frontline customer-engagement role responsible for converting marketing-generated interest into qualified, scheduled appointments for the assigned Great Day Improvements brand. The role creates the critical connection between lead generation and the field sales experience by responding to prospective customers, understanding their project needs, building confidence in the brand, and guiding them to the appropriate next step.

Inside Sales Representatives operate within a performance-driven Inside Sales environment and follow the approved enterprise sales methodology while applying brand-, product-, system-, and process-specific requirements. Success requires balancing speed, productivity, appointment quality, customer experience, and accurate use of CRM, dialer, and scheduling tools. The role does not replace field sales; it is accountable for creating a strong, qualified handoff that gives the in-home sales team the best opportunity to succeed.

• →Strong verbal communication and active-listening skills, with the ability to build rapport and guide customer conversations by phone.
• →Ability to use discovery, questioning, and objection-handling techniques to move prospective customers toward an appropriate sales appointment without creating inaccurate expectations.
• →Ability to work effectively in a structured, high-volume, performance-measured environment while maintaining quality and customer focus.
• →Comfort using CRM, dialer, scheduling, and other computer-based systems while communicating with customers; ability to enter information accurately and navigate multiple applications during live interactions.
• →Strong attention to detail and follow-through, particularly in customer records, appointment information, lead dispositions, and required follow-up.
• →Coachability and demonstrated ability to adopt a defined sales methodology, apply feedback, and adjust behavior based on quality and performance findings.
• →Ability to learn brand-specific products, services, promotions, eligibility requirements, and customer workflows.
• →Dependable attendance and schedule adherence in a team environment where customer coverage and lead response depend on consistent staffing.

• Prolonged periods sitting or remaining at a workstation while using a computer, telephone, and/or headset.
• Frequent keyboarding, mouse use, and navigation across computer-based systems throughout the workday.
• Ability to communicate continuously and effectively with customers and team members by telephone and other approved communication channels, with or without reasonable accommodation.

• High school diploma or GED, or an equivalent combination of education and relevant work experience.
• Ability to demonstrate the customer communication, computer, and performance-management capabilities required for a high-volume Inside Sales environment.

• Prior experience in Inside Sales, appointment setting, contact-center sales, customer service, retail sales, or another highvolume customer-facing environment.
• Experience in home improvement, direct-to-consumer, in-home services, or another lead-driven sales environment.

Success in this role will be demonstrated through:

• Consistent achievement of established lead-response and contact-activity expectations, including adherence to required follow-up cadence.
• Achievement of assigned appointment-setting and productivity goals while maintaining required appointment-quality standards.
• Strong appointment quality as reflected in agreed-upon downstream measures such as qualified appointment, show/demo, or other brand-defined quality outcomes.
• Consistent call-quality and methodology-adherence results, including successful completion and maintenance of required training or certification standards.
• Accurate and timely CRM, dialer, disposition, scheduling, and customer-record documentation.
• Reliable attendance and schedule adherence that supports required customer coverage and lead-response service levels.
• Demonstrated improvement in identified coaching opportunities and sustained application of training and feedback.
• Professional customer interactions that support the assigned brand's customer-experience standards and compliant business practices.

• Complete assigned brand, product, system, compliance, and Inside Sales methodology onboarding and required certification.
• Demonstrate proficiency using the assigned CRM, dialer, scheduling tools, approved call flows, and lead-management processes.
• Progress toward established productivity and appointment-setting expectations while demonstrating consistent appointment quality and customer experience.
• Establish effective coaching habits by participating in call reviews, calibration, role play, and feedback sessions and applying learning in live customer interactions.

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