Sales Administrator

 

Do you love helping people find the right solution, building strong relationships, and turning conversations into positive outcomes?

 

At Phoenix SA (part of Wilmington plc), we help individuals and organisations build safer, healthier workplaces through industry-leading health and safety training. We're trusted by thousands of learners and businesses to deliver high-quality learning experiences that make a real difference.

 

We're looking for a proactive and customer-focused Sales Administrator to become the friendly face and voice of our business. You'll be the first point of contact for many of our learners, guiding them from initial enquiry through to enrolment and supporting them throughout their learning journey.

 

This role combines exceptional customer service with a consultative sales approach. You'll take the time to understand what customers need, recommend the right training solutions, and help more people access the qualifications and knowledge that support safer workplaces.

 

If you enjoy building relationships, achieving results, and making an impact every day, we'd love to hear from you! 

 

• →Managing customer enquiries across multiple channels including telephone, email, website forms, live chat, WhatsApp and social media.
• →Providing outstanding customer service and accurate information on training courses, qualifications and learning pathways.
• →Building strong relationships with prospective learners and corporate customers to understand their needs and recommend suitable solutions.
• →Managing enquiries through the full customer journey from initial contact through to enrolment.
• →Following up leads, quotations and opportunities to maximise conversion rates and revenue growth.
• →Maintaining accurate customer, learner and sales records within HubSpot CRM and internal systems. 
• →Supporting learner onboarding, platform access, account management and certification administration.
• →Monitoring and progressing opportunities through the sales pipeline while maintaining excellent administrative standards.
• →Working collaboratively with internal teams to ensure a seamless learner experience.
• →Ensuring compliance with company policies, quality standards and data protection requirements. 

 

You'll play a key part in helping people gain the knowledge, skills and qualifications that support safer workplaces and stronger careers. Every enquiry is an opportunity to make a difference, whether you're helping an individual choose the right course or supporting an organisation with its training needs.

 

You'll build relationships with learners and customers, work closely with colleagues across the business, and see the direct impact of your work as enquiries become enrolments and learners progress through their training journey.

 

This is a busy, fast-paced role where you'll often be managing multiple enquiries, priorities and deadlines at the same time. You'll need to stay organised, maintain attention to detail, and balance a great customer experience with commercial goals. 

• Previous experience within a customer service, customer success, enrolment, sales support or similar customer-facing role. 
• Experience managing customer enquiries and building relationships across multiple channels, including phone, email and online platforms.
• Experience using CRM systems, such as HubSpot or similar.
• Strong administration skills with the ability to maintain accurate records and customer data.
• The ability to identify customer needs and recommend appropriate solutions.
• A customer-focused approach with a commitment to delivering exceptional service.
• Strong listening and questioning skills, with the ability to understand customer needs and recommend appropriate solutions. 
• Commercial awareness and the confidence to identify opportunities to support customer and business outcomes.
• Proficiency in Microsoft Office applications.  

 

• Experience within the training, education or professional qualifications sector.
• Experience converting enquiries into sales opportunities, bookings or learner enrolments.
• Knowledge of consultative sales techniques.
• Experience working towards activity, conversion or revenue targets.
• Experience using Learning Management Systems (LMS).
• Knowledge of NEBOSH qualifications or health and safety training products.
• Experience supporting learners within an online learning environment. 

 

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. 

 

Phoenix SA is a leading provider of health, safety and compliance training solutions across South Africa, helping individuals and organisations build safer, more effective workplaces through high-quality learning and development programmes. 

 

As part of Wilmington plc, Phoenix SA benefits from the strength, expertise and resources of an international business that provides trusted information, education and compliance solutions to professional markets worldwide. Together, we help individuals and organisations develop the skills and knowledge they need to succeed in an increasingly regulated and fast-changing environment. 

 

 

At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. 

 

When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. 

 

Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning. 

 

 

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

 

*Please note that this role may remain advertised until an offer of employment has been made.

#LI-Hybrid