Dealer Account Manager

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2026!

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Virginia office subject to change with future business needs.

• →Maintain, grow, and retain strong relationships while up-selling new products and services in a phone-based environment
• →Provide top notch customer service and establish rapport with key decision makers
• →Achieve monthly metric goals by driving growth with existing CARFAX dealers
• →Increase customer awareness, engagement, and retention by sharing the value proposition of CARFAX products
• →Collaborate with peers in the dealer business unit, sales, marketing, and finance to resolve issues and provide process improvements 
• →Demonstrate a strong work ethic by being a highly motivated self-starter

• Customer service, relationship management and retention experience
• Exceptional communication & time management skills
• Goal oriented and results focused
• Ability to work independently and prioritize multiple tasks
• Ability to persuade & influence others through demonstrated product knowledge
• Experience with a CRM tool (Salesforce preferred)
• Spanish speaking is a plus but not required

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

• 13x VA Best Places to Work
• 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
• 9x Washingtonian Great Place to Work 
• 5x USA Today Top Workplaces
• 5x St. Louis Post-Dispatch Best Places to Work 

The anticipated annual base salary range for this position is $55,000 - $65,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.

Carfax is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.