Account Executive

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

We’re looking to further strengthen our commercial team: We’re hiring a Account Executive to join our Connect Business Unit.

We are building the ultimate global, AI-powered Customer Engagement Platform that enables businesses to connect with customers, automate work, and manage every interaction through a single, reliable, and user-friendly solution. That is our mission for 2026.

The Connect business unit is where this story began. It is the origin of CM.com, still represents our largest global footprint, and today accounts for approx. 75% of our total revenue. Without messaging infrastructure, customer engagement simply doesn’t exist. Without channels, there is no communication.

Connect is the messaging backbone behind some of the most critical and high-volume communication flows worldwide. From NL-Alert and DigiD, to email gateways powering global marketing campaigns, and telecom services behind solutions like BMW ConnectedDrive.

Every year, billions of messages travel through our systems, spread across an increasingly diverse and multi-channel landscape.

The market is moving fast, away from SMS-only communication towards richer, more interactive, multi-channel conversations. CM.com brings all major channels together in one platform: SMS, RCS, WhatsApp, Voice, Viber, Instagram & Facebook Messenger, Apple Messages for Business, WeChat, Line and Telegram. Each channel has its own strength, its own moment, and its own purpose. We help clients to make sure they work together seamlessly.

To accelerate this growth, we are looking for a commercial professional who understands the value of connectivity, can strengthen relationships with clients and partners, and proactively turns market opportunities into sustainable growth.

As Account Executive for our Connect platform (CPaaS), you’ll drive growth in the Dutch market through new business sales and by bringing more value to our existing client base (currently over 4.000 Dutch clients). You will engage with key stakeholders like C-level Technology, Security, and Marketing managers. You’ll uncover their needs, solve their challenges, and show them how CM.com’s solutions can elevate their business.

You’ll collaborate with clients in sectors like Tech & Media, Logistics, Finance, Telco, Utilities, and Government, helping them adopt new communication channels such as Google Business Messaging, Instagram, Facebook, Voice, and more to stay ahead of market trends.

You’ll identify opportunities to introduce conversational messaging solutions and cross-sell CM.com’s broader suite of products, including customer contact software (Engage), payment solutions (Pay), and ticketing (Live).

You’ll deliver engaging presentations, product demos, and negotiate agreements that work for everyone involved, while continuously adapting to the rapidly evolving communication market.

This is a dynamic role where you’ll have the freedom to rethink workflows, explore new technologies, and contribute to CM.com’s competitive edge in the CPaaS market.

Your contributions will directly drive client satisfaction, account growth, and CM.com’s position as a leader in conversational messaging solutions.

• You love sales;

• A bachelor’s or master’s degree in a relevant field (e.g., Business, Marketing, IT, or related disciplines).

• Proven commercial experience in the Telco, CPaaS, or IT services industries (this is a non-negotiable requirement).

• A track record of success in selling complex solutions to large enterprises or corporate environments.

• Exceptional communication and presentation skills, combined with a strong commercial acumen and strategic mindset.

• Outstanding relationship-building and stakeholder management skills.

• Experience navigating long sales cycles and a deep understanding of corporate decision-making processes.

• Full professional fluency in both English and Dutch is a hard requirement.

We believe honesty creates better matches. So here it is:

• You work on-site with your team; collaboration happens face to face.

• Priorities shift quickly, and we move forward before everything is finished or polished.

• AI will change how your role looks, fast. Some tasks you do today may disappear next year.

• You’re skilled in using AI tools like Claude Cowork to modernize workflows and stay ahead.

• For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Every CM.com colleague, connects to our 4 shared values:

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.