Sales Development Representative

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, we’re looking for a Sales Development Representative to join the Sales Engage Team and help us shape the future of customer service, marketing automation, and AI solutions!

We are building the ultimate Global AI-Powered Customer Engagement Platform that lets businesses connect with customers, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026.

• Take ownership of understanding the Engagement Platform and the innovative products that we build and sell, such as customer service solutions, marketing automation tools, and conversational AI technologies. By becoming a trusted advisor to leads and prospects, you’ll create a funnel of opportunities that fuels the team’s success.

  Your responsibilities include:

  • Market Exploration: Research and understand the domain of customer service and marketing automation to identify opportunities.

  • Pipeline Building: Develop leads, nurture prospects, and build a strong sales pipeline for the team.

  • Trusted Advisor: Engage with prospects to understand their needs and position CM.com as the solution.

  • Team Collaboration: Work closely with your team to achieve shared goals in a supportive and energetic environment.

• Work closely with the Sales Engage Team, a vibrant and ambitious group working to drive opportunities and close deals. You’ll have a buddy to guide you through your journey, ensuring that you learn, grow, and succeed in your role. Whether your goal is to become an Account Executive or explore other career paths, this role is designed to help you develop the skills and expertise needed to thrive.

• Improve processes using AI, automation and smart tooling

• Make decisions fast, test ideas, and learn from what doesn’t work

• Help shape how this role will look a year from now

• Success is measured by impact, not by perfect plans.

• A bachelor’s or master’s degree in Sales, Marketing or a similar field of work

• Gained some experience in a sales/business development role with a focus on B2B outbound prospecting

• Worked with CRM tools

• Excellent written and verbal communication skills

• Fluency in Dutch and English

We believe honesty creates better matches. So here it is:

• You work on-site with your team; collaboration happens face to face.

• Priorities shift quickly, and we move forward before everything is finished or polished.

• AI will change how your role looks, fast. Some tasks you do today may disappear next year.

• You’re skilled in using AI tools like Claude Cowork to modernize workflows and stay ahead.

• For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.