Sales Manager

Job Title:

Job Description

·       Identify, qualify and develop new business opportunities across the UAE.

·       Build and maintain a strong pipeline of enterprise opportunities.

·       Develop new customer relationships while identifying growth opportunities within existing accounts.

·       Manage the end-to-end sales cycle, from prospecting and qualification through solution development, proposal, commercial negotiation and contract signature.

·       Achieve agreed bookings, revenue and profitability targets.

·       Develop account and pursuit strategies for priority clients and sectors.

Position and sell a broad portfolio of solutions, including:

·       Business and technology consulting

·       Customer Experience (CX) transformation

·       CRM solutions

·       CCaaS and Contact Centre technology platforms

·       AI, automation and analytics

·       Digital transformation

·       Managed services

·       Customer service and contact centre operations

·       Business process services

·       Field Service and Field Workforce solutions

·       Understand client business challenges and translate them into relevant consulting, technology and managed service propositions.

·       Bring together the appropriate solution, consulting, technology, operational and commercial capabilities to develop compelling propositions.

·       Build trusted relationships with senior business and technology stakeholders, including C-level executives.

·       Engage decision-makers across business, operations, technology, digital transformation, procurement and customer experience functions.

·       Develop a strong understanding of client priorities and identify opportunities for cross-selling and expansion.

·       Lead and coordinate responses to RFPs, RFIs and other client opportunities.

·       Work with solution architects, consultants, technology specialists, operations and commercial teams to develop competitive solutions.

·       Lead or support client presentations, workshops, commercial negotiations and contracting.

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