FT - Business Sales Manager - Westin Tempe

A Business Sales Manager takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction.

As a Business Sales Manager you’ll be the face of the hotel  within your market - responsible for overseeing and coordinating all sales aspects of corporate travel segment of the Westin Tempe. This includes proactively soliciting and managing transient sales opportunities, customers relationships, and ensuring compliance with hotel, brand, and Crescent Hotels & Resorts. The role requires strong organizational, negotiation, and communication skills to deliver exemplary customer service and seamless travel experiences for business travelers.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Basic hotel product knowledge, i.e., staffing, operations, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city
• Basic knowledge of the hotel structure/layout and how all departments interact.
• Extensive knowledge of market and related meeting industry.
• Travel locally to conduct outside calls, promote the hotel and review competition. Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.  Represent hotel at trade shows.  Set up exhibits involving bending, stooping, lifting and reaching overhead.

Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.       Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Knowledge of a hotel structure and how all departments interact.  Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.  Ability to move throughout the hotel to conduct site inspections. 

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. 

NOTE:        

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.