Sales Manager – Payments Processing

Sales Manager — Payments Processing Reports to: Executive Head — Payments Processing Subordinates: None Main Purpose To create, develop and maintain customer accounts, new business opportunities, sell and promote the Payments' products and services, and manage customer accounts in the defined geographical territory, so as to achieve the set customer, financial, internal and growth objectives. Key Responsibilities 1. Customers 1.1 Maintains contact with customers ensuring products/services meet business needs Target: Meet/call each customer/prospect at least once monthly 1.2 Conducts regular customer care meetings and maintains minutes Target: Minutes of monthly meetings with all customers 1.3 Carries out regular contact to track satisfaction and build relations Target: Number of customer interactions per month 1.4 Nurtures relationships at all levels including senior executives Target: Number of customer interactions at senior level per month 1.5 Develops and maintains up-to-date competitor profile Target: Competitor profile updated at least annually 1.6 Ensures familiarity with contractual obligations Target: Deliveries within cost and time budget 1.7 Initiates and negotiates contract amendments for system capacity changes Target: All system capacities as contracted 1.8 Ensures customer orders are fulfilled timeously Target: 100% on-time fulfillment 1.9 Takes 100% ownership of customer accounts in defined territory Target: Full accountability 2. Sales 2.1 Formulates sales plans to achieve sales objectives Target: Pipeline size targets 2.2 Prepares proposals, tender responses, presentations and demonstrations Target: % Close rate on sales 2.3 Negotiates sales deals with prospects Target: Successful negotiations 2.4 Scans and analyses environment for competitor activities and trends Target: Market intelligence reports 3. Financial 3.1 Prepares and submits sales budget inputs Target: Timeous submission of budget inputs 3.2 Participates in establishment of periodic sales targets Target: Agreed targets set 3.3 Takes total responsibility for achievement of sales revenue for defined territory Target: Meeting of sales targets 4. Internal 4.1 Ensures proposals are vetted technically and financially before submission Target: Accuracy of sales proposals 4.2 Maintains sales forecasts showing current status Target: Salesforce Opportunities up to date 4.3 Maintains up-to-date customer prospect list with expected revenue Target: Salesforce Opportunities up to date 4.4 Participates in regular sales and internal meetings Target: Active participation 5. Supplier Relationship Management 5.1 Provides input into re-order and stock levels Target: Product availability to meet customer demand 5.2 Recommends products based on customer requirements and market trends Target: Optimal stock levels 5.3 Initiates strategic partnerships for increasing sales Target: Partnership agreements executed 6. Channel Partnership Management 6.1 Identifies and recommends suitable channel partners Target: Market coverage for company's products and services 6.2 Draws up business, sales, and marketing plans with channel partners Target: Joint business plans 6.3 Manages channel partner performance in assigned territory Target: Rate of sales growth Qualifications Required Formal Qualification: Commercial Degree in Business Studies, Marketing, Economics or equivalent — Essential Vocational Qualification: Relevant vocational certification — Desired Experience: 6-8 years in payments solutions with proven innovation track record — Essential Knowledge: Understanding of digital payment industry and operational capabilities — Essential Skills Required Excellent communication skills; both verbally and in writing — Essential Ability to foster collaborative relationships — Essential Ability to negotiate, interact and achieve targets — Essential Ability to adapt to changing priorities and business needs — Essential Results orientation — Essential