Account Manager - Benefits

About Us: Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com.

Position Summary: The Account Manager is responsible for the oversight and ongoing management of assigned clients. Works with sales and support teams to implement new or renewing accounts, ensuring a high service level. Maintains ongoing client relationships with key contacts. Requires strong knowledge of group benefits, excellent problem resolution and negotiation skills, professionalism, and ability to travel for client meetings.

Essential Duties & Responsibilities:

• Coordinate and conduct implementations for new and renewing clients.

• Coordinate strategy meetings and document collection with Business Consultant.

• Market, analyze, and negotiate benefits and rates for all coverages; request renewals from carriers.

• Conduct pre-renewal and renewal meetings (in person or via Zoom); negotiate renewals with carriers; quote open market when necessary.

• Deliver final renewal to client and finalize benefit selections; obtain applications and monitor benefit administration portals.

• Ensure submissions are made in a timely manner (at minimum 15 days prior to the effective date).

• Perform first bill audits and host a meeting with client to discuss how open enrollment (OE) went.

• Maintain high customer retention and satisfaction by building relationships with key contacts.

• Provide high levels of service to all clients, including professional customer service to employees.

• Respond within 24 hours to requests; if resolution is not possible within 24 hours, provide status updates to keep lines of communication open.

• Provide education for all employees and key contacts.

• Ensure all clients are compliant with benefits, contributions, and related requirements; select and file compliance documents; manage COBRA.

Knowledge, Skills & Abilities:

• Personal qualities of integrity and credibility.

• Ability to work independently and as part of a team.

• Use utmost discretion in all presentations, correspondence, and communications for staff, clients, and leadership.

• Intermediate or higher knowledge of Microsoft Office and Adobe.

• Professional written and verbal communication and interpersonal skills.

• Strong organizational skills with ability to multi-task and prioritize to meet deadlines.

• Knowledge of employee benefits, compliance, and payroll.

• Ability to read, analyze, and interpret SBCs, technical procedures, insurance regulations, and governmental regulations.

• Ability to respond effectively to sensitive inquiries and complaints.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Required Education & Experience:

• 2–5 years or equivalent combination of experience, skills, and education preferred (includes relevant non-traditional degree programs, certifications, or job training programs).

• Bachelor’s degree preferred.

Required Licenses & Certifications:

• Health and Life Insurance License (mandatory).

Required Technology:

• Multiple platforms will be utilized to access client, employee, carrier, payroll, and HR information.

• Ability to navigate different platforms to perform daily duties.

Physical, Mental & Communication Demands:

• Physical demands representative of those required to perform essential functions; reasonable accommodations may be made for individuals with disabilities.

• Frequently required to sit; occasionally required to stand and walk.

• Vision requirements include close vision, color vision, and ability to adjust focus.

• Frequently required to talk and hear.

• Moderate concentration/intensity, including prolonged mental effort.

• Average memory, considering the amount and type of information.

• Noise level in the work environment is usually moderate.

Environmental Conditions:

• Indoor office environment; may occasionally have moderate noise from copiers, W-2 or check printers, or co-workers.

Benefits:

• Health Insurance: medical, dental, and vision coverage.

• Retirement Plan: 401(k) with company match.

• Paid Time Off: PTO, holidays, parental leave, and sick leave provided as required by applicable state law.

• Other Benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

• Additional Compensation: [e.g., signing bonus, commission structure] if applicable.

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