Consumer Care Agent - Aftermarket Sales

United Kingdom·Lutonmid

SalesAccount Executive

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Quick Summary

Key Responsibilities

Handle inbound/outbound sales and customer service enquires for consumers in need of support or repair,

Technical Tools

SalesAccount Executive

Responsibilities

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Handle inbound/outbound sales and customer service enquires for consumers in need of support or repair, adapting your approach to varying consumer needs
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Utilize the available products and services to find a solution for the consumer that best fits their needs
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Accurately record consumer data, ensuring compliance when selling regulated services such as insurance products and to ensure field teams can deliver service excellence
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Work as a part of a team to deliver an exceptional service and achieve key performance targets
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Seek out opportunities to upsell through service

Requirements

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Experience working within a sales or customer service environment
Passion to deliver a first-class consumer experience
Confident on the phone and excellent verbal and written communication skills in English
Self-motivated in both your daily activities and in self-development
Enjoy working as part of a team
Ability to work remotely when required

What We Offer

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✓Excellent Development Opportunities

✓Hybrid working

✓Defined Contribution Pension Scheme - Company contribution up to 8%

✓25 days holiday plus Bank holidays

✓Enhanced Company Sick Pay

✓Healthcare Cash Plan – cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership

✓Life Assurance 3 x salary

✓50% Staff discount, 40% friends and family discount

✓Employee Assistance Programme – 24/7 GP, mental health support, financial, legal, health and nutrition advice

✓Premium Subscription to Calm App

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025, Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information, go to www.electroluxgroup.com.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.