Regulatory Partnership Manager

 As our Regulatory Partnership Manager, you’ll lead how we partner with stores to strengthen regulatory outcomes across our network.

You’ll lead a team of Regulatory Partners to ensure risks are identified early, managed consistently, and escalated appropriately, while building systems, processes, and assurance mechanisms that lift performance across the co-operative.

This is a high-impact leadership role where you’ll shape how regulatory insight, assurance, and coaching come together to support store success — while keeping accountability with stores for delivery and remediation.

• →Leading, coaching, and developing a team of Regulatory Partners to deliver consistent, high-quality support to stores
• →Driving peer assurance and quality oversight, including structured reviews and coaching to lift capability
• →Acting as an escalation point for complex regulatory issues and incidents across the network
• →Managing store portfolios to ensure risk-based focus and sustainable workloads
• →Owning and enhancing the Mystery Shopper Programme to drive regulatory insights and action
• →Identifying systemic risks and contributing to continuous improvement across regulatory systems and practices

You’re a confident and pragmatic leader who thrives in complex, field-based environments and knows how to influence outcomes without stepping into delivery.

• Proven experience leading teams in regulatory, risk, compliance, or operational partner environments
• Strong knowledge of retail regulatory compliance (e.g. food safety, restricted sales, recalls, supplier compliance)
• The ability to coach others to own outcomes and make sound risk-based decisions
• Confidence setting expectations, holding performance to account, and lifting capability through feedback
• Excellent communication skills with the ability to influence store leaders and senior stakeholders
• Strong judgement, organisation, and a continuous improvement mindset