Business Development Representative

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As a Business Development Representative, you will play a critical role in driving new business growth across strategic accounts in the Hunter East territory. This role is suited for an experienced BDR with a proven track record in outbound prospecting, account engagement, and pipeline creation within complex, enterprise environments.

You will partner closely with Account Executives and cross-functional teams to execute targeted account-based strategies, engage senior stakeholders, and build a strong, qualified pipeline aligned with regional growth objectives.

• →Drive strategic outbound prospecting across enterprise and mid-market accounts using multi-channel approaches (calls, email, LinkedIn, events, and campaigns)
• →Conduct in-depth account and market research, particularly within key industries, to identify high-value opportunities
• →Identify, engage, and build relationships with senior decision-makers and influencers
• →Partner closely with Account Executives to develop and execute account-based strategies and territory plans
• →Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
• →Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes
• →Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies
• →Consistently generate qualified pipeline aligned with regional revenue targets
• →Maintain accurate pipeline management, activity tracking, and reporting in Salesforce
• →Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates

• 1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
• Proven experience as an experienced BDR, with strong outbound prospecting and pipeline generation results
• Strong understanding of the Hunter East territory
• Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations
• Strong business acumen, curiosity, and strategic thinking
• Excellent communication, organization, and time-management skills
• Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.