Manger, Business Development - Canada and Strategic Accounts

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

• →Lead, coach, and develop a team of Business Development Representatives across the Canada region and Strategic accounts, driving performance, engagement, and career progression through regular 1:1 coaching, prospecting strategy reviews, and personalized development plans tied to each BDR's career goals
• →Own end-to-end pipeline generation strategy aligned to regional revenue targets and market expansion goals
• →Build and scale a talent development engine for BDRs: individualized coaching plans, structured skill-building curricula, and clear promotion pathways into Account Executive, Sales Engineering, and Marketing roles - establishing the team as a proven pipeline of future revenue talent for the broader organization
• →Create and run a formal enablement program (onboarding, ongoing skills training, certification milestones) that shortens ramp time for new hires and raises the performance floor across the team
• →Drive improvements in conversion rates and pipeline quality across the full funnel, increasing efficiency and revenue impact
• →Partner with Sales and Marketing leadership to design and execute account-based and regional go-to-market strategies, positioning BDR leadership as a strategic voice in shaping company-wide growth priorities, not just a downstream execution function
• →Oversee pipeline creation metrics, forecasting accuracy, and performance tracking to ensure predictable growth and give leadership a reliable read on regional business health
• →Analyze pipeline data, campaign performance, and engagement trends to optimize prospecting effectiveness and inform strategic decisions
• →Build and scale repeatable processes, playbooks, and enablement programs to support a distributed and growing team, creating institutional knowledge that outlasts any single rep or manager
• →Collaborate with global stakeholders to implement best practices and introduce innovative prospecting approaches leveraging modern sales technologies, extending your impact beyond the region into company-wide standards
• →Foster a culture of accountability, professionalism, and high performance aligned with company values that makes the team a destination for top talent and a visible feeder for internal promotion
• →Champion the use of CRM platforms, sales engagement tools, and data-driven insights to enhance productivity and visibility, and act as an internal advocate for adopting AI-enabled prospecting tools ahead of the market

• 7+ years of experience in SaaS or cloud-based environments within Business Development, Sales Development, or Inside Sales functions
• 3+ years of experience leading BDR or SDR teams, with direct people management responsibility
• Proven track record of generating pipeline and contributing to revenue growth through team leadership
• Experience managing regional or distributed teams, preferably across the United States
• Strong understanding of enterprise sales motions and pipeline development strategies
• Demonstrated ability to use Salesforce, Salesloft, Tableau and leverage data for decision making
• Strong stakeholder management skills across Sales, Marketing, and executive leadership
• Excellent communication, coaching, and organizational skills
• Strong business acumen with the ability to align execution to broader company objectives

• Experience building or scaling Business Development organizations in multinational or high-growth environments
• Familiarity with account-based marketing and multi-threaded prospecting strategies
• Experience with modern prospecting and sales engagement tools
• Ability to quickly understand and articulate complex technology and AI-driven solutions
• Fluent French speaking and written communication skills

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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