Sr. Account Executive, Public Sector

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As a Senior Account Executive, Public Sector, you will drive strategic growth across a defined portfolio of mostly public sector organizations in Italy, while developing new business within a high-potential greenfield territory. You will focus on expanding relationships, identifying digital transformation opportunities, and positioning the full Genesys Cloud platform at executive level. At Genesys, we are redefining how organizations connect with people through empathy and innovation, and this role is critical in bringing that vision to government institutions and public services across Italy. You will act as a trusted advisor to senior stakeholders, navigating complex procurement environments and orchestrating cross-functional teams and partners to win high-value, multi-stakeholder deals.

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  Own and expand a portfolio of Public Sector accounts, with a strong focus on developing greenfield opportunities across Italy

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  Develop and execute multi-year account strategies aligned with public sector priorities, including national and regional digital transformation initiatives

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  Drive adoption of cloud, AI, and digital engagement solutions that improve citizen services, accessibility, and operational efficiency

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  Navigate and influence public procurement processes including tenders, CONSIP framework agreements

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  Engage senior government officials and executive stakeholders to shape transformation roadmaps and position long-term value

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  Lead complex, high-value sales cycles within regulated environments involving multiple stakeholders and compliance requirements

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  Build and scale partnerships with system integrators and technology partners to accelerate territory development and market penetration

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  Orchestrate cross-functional teams to deliver integrated solutions and secure large-scale transformation deals

• 8+ years of experience in enterprise software sales, including at least 3+ years in SaaS or cloud-based solutions

• Demonstrated experience selling into Italian Public Sector organizations, 4+ years, including ministries, regional bodies, leading government agencies and national infrastructure organizations

• Strong understanding of public procurement processes in Italy, including tenders, CONSIP agreements, and framework contracts

• Proven success developing greenfield opportunities within the Public Sector, with a strong interest in managing a territory with a high proportion of greenfield accounts, not only large existing customers

• Experience collaborating with system integrators and partners to develop new business in complex environments

• Strong executive presence with the ability to engage and influence C-level and senior public sector stakeholders

• Fluent in Italian and English

• Willingness to travel as required

• Experience working within multinational organizations

• Knowledge of AI-driven customer experience platforms and cloud transformation strategies

• Strong negotiation and strategic account planning capabilities

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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