Client Success Account Manager (Public Sector)

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

We are hiring a Client Success Account Manager (Public Sector) to our Client Success team in São Paulo! 

This role is to join the B2B team and will be responsible for managing a key portfolio of our clients. As a Client Success Manager, you will be expected to bring significant business results to Wellhub through upselling, cross selling and renegotiation within existing accounts. This person will also work in collaboration with different areas of Wellhub to improve and evolve the client's experience.
This is a great opportunity to join a growing team in a market that is really gaining momentum on B2B business and we are excited to have a game-changer candidate to take us to the next level.

• Develop and execute strategic sales and expansion plans for a portfolio of complex Public Sector accounts, clearly defining growth opportunities and the Wellhub value proposition for each client.
• Lead and nurture client relationships post-sale throughout the customer lifecycle, ensuring high engagement and retention.
• Drive financial growth by managing annual contract renewals, negotiating agreements, and identifying upsell/expansion opportunities.
• Partner strategically with clients' HR teams and key decision-makers, facilitating C-level connections between clients and Wellhub executives (or peer client networks) to deepen institutional engagement.
• Act as the voice of the customer by capturing and translating client feedback, requirements, and product gaps into actionable insights for the Product Management team.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

• Solid experience in a client-facing position leading client relationships, specifically managing accounts within the Public Sector.
• Strong leadership skills and ability to collaborate with cross-functional teams, work in a team environment, and solve problems creatively and efficiently.
• High autonomy to operate independently while effectively leveraging internal stakeholders and line management as needed.
• Exceptional organizational skills, with strong attention to detail and a demonstrated ability to manage multiple public entities/projects concurrently.
• Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment. 
• Intermediate English proficiency.

We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience managing accounts within the Public Sector is a mandatory requirement.

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. 

 #LI-HYBRID