Account Manager

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As a Account Manager, you will own the growth, retention, and overall success of Tier 1 customers. Your mission is to build trusted relationships, deeply understand customer business needs, and drive measurable growth through adoption, upsell, and long-term partnership. This role sits at the intersection of commercial strategy, customer advocacy, and internal coordination.

• →Own relationships with Tier 1 customers, driving satisfaction, retention, and growth
• →Deliver on key business metrics such as Gross Profit, Margin %, NRR, and upsell performance
• →Act as the main customer advocate, coordinating internal teams to meet business and technical expectations
• →Identify growth opportunities through product adoption, cross-sell, and upsell initiatives
• →Forecast customer traffic and proactively manage risks related to revenue, margin, and collections
• →Support account setup and ongoing optimization in collaboration with Platform Operations and CPaaS teams
• →Work closely with Customer Success on SaaS-related opportunities and expansion
• →Maintain accurate account activity and opportunity tracking in Salesforce

• Proven experience managing and growing mid-market or enterprise customers
• Strong commercial mindset with clear ownership of revenue, margin, and retention metrics
• Ability to navigate complex customer organizations and coordinate multiple internal stakeholders
• Solid understanding of CPaaS, SaaS, or technology-driven solutions
• Strategic, data-driven, and comfortable forecasting and performance analysis
• Confident communicator and relationship builder at multiple seniority levels

Read more about our hiring process.