Sales & Commercial Operations

At Johnson Controls, we're transforming the environments where people live, work, learn and thrive. As a global leader in smart, healthy and sustainable buildings, we help customers optimize energy use, reduce carbon emissions and improve operational performance across critical industries including data centres, healthcare, pharmaceuticals, advanced manufacturing and higher education.

For more than 140 years, Johnson Controls has delivered innovative solutions that create safer, smarter and more sustainable spaces. Backed by world-class technology, lifecycle services and a leading field workforce, we help our customers achieve their business objectives while advancing a more sustainable future.

We are seeking a highly motivated Sales & Commercial Operations to join our Pacific Sales Operations team.

In this pivotal role, you will partner closely with Sales Leaders, Commercial Teams and key business stakeholders to drive operational excellence, improve data quality, enhance reporting capabilities and support strategic decision-making across the sales function.

This is an excellent opportunity for an analytical and commercially minded professional who enjoys working at the intersection of sales, operations, systems and business performance. Your work will directly contribute to improving sales effectiveness, forecasting accuracy and overall business growth.

• Support and continuously improve sales and commercial processes to ensure consistency, scalability and alignment with business objectives.
• Develop, maintain and document standard operating procedures, workflows and best practices across the sales organisation.
• Drive process compliance and adoption of sales operating standards.

• Act as a key Salesforce champion, promoting best practice usage and data discipline across the sales team.
• Monitor CRM data quality and integrity, identifying opportunities for improvement and leading data cleansing initiatives.
• Support governance activities to ensure Salesforce remains the trusted source of truth for customer, pipeline and performance data.

• Develop and maintain dashboards, reports and Power BI visualisations that provide meaningful commercial insights.
• Deliver regular reporting on pipeline health, forecasting, sales performance, resource utilisation and business productivity.
• Support sales capacity planning and strategic business reviews through data-driven analysis.

• Partner with Sales Leaders to support forecasting processes, pipeline reviews, performance management activities and major opportunity reviews.
• Provide actionable insights that assist leaders in identifying growth opportunities and operational efficiencies.
• Support onboarding and offboarding processes, user access management and sales systems administration.

• Identify operational challenges and inefficiencies across sales workflows.
• Recommend and implement scalable solutions that improve user experience, productivity and commercial outcomes.
• Collaborate with cross-functional stakeholders to drive process alignment and operational excellence.

• 2-5 years' experience in Sales Operations, Commercial Operations, Business Analytics or a similar role.
• Strong understanding of end-to-end sales processes and commercial operations.
• Hands-on experience working with CRM platforms, ideally Salesforce.
• Advanced analytical and reporting skills with experience using Power BI and Microsoft Excel.
• Experience supporting sales forecasting, pipeline management and business performance reporting.
• Strong attention to detail with excellent organisational and problem-solving capabilities.
• Proven ability to work with multiple stakeholders and influence outcomes across various business functions.
• Excellent communication and presentation skills.
• Proactive, self-motivated and committed to continuous improvement.

• Salesforce Administrator or related Salesforce certification.
• Experience supporting go-to-market (GTM) strategies and sales planning initiatives.
• Experience working within engineering, building technologies, services, construction or industrial sectors.

If you're passionate about enabling sales success through data, systems and process excellence, we'd love to hear from you.

Click Apply Now to submit your application in confidence.

At Johnson Controls, diversity and inclusion are at the heart of who we are. We believe that diverse perspectives, experiences and backgrounds drive innovation and help us better serve our customers and communities. We are committed to fostering an inclusive workplace where every employee feels valued, respected and empowered to contribute their best.

Together, we're creating a culture where everyone can thrive and make a meaningful impact.

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