オープンポジションーAccount Manager

人材スキル

• クライアント組織のあらゆるレベルの人と英語・日本語の両方で効果的にコミュニケーションを取ることができる

• スタッフに指導・リーダーシップを提供することができる

• クライアントの期待と提供に関する第一線の対立を解決することができる

• 政治的状況に対処し、対立を沈静化することができる　

優れたサービスへの追求

• 優れたサービスを理解している

• 何か違うものを提供することに努める

• 平凡な提供に満足しない

• 従来的・非従来的な方法で考える

問題解決・戦略的思考

• 戦略的事項を運営上の成果物に結び付ける能力

• 解決策を明確に述べ、よく説明することができる

• 分析的で、客観的アプローチを使って問題を解決する実証された能力

• チームと共に包括的アプローチを採用し、長期的解決策を検討する実証された能力

その他の個人特性

• クライアント第一のサービス志向の姿勢

• 親しみやすく協力的で、クライアントのニーズを満たすために期待以上の努力を惜しまない

• 効果的な優先順位付けができる

• 積極的で前向きな姿勢

• チームプレーヤー

• 守秘義務・気配りの使い方を含む優れた対人・コミュニケーションスキル

• 優れた同時進行・プロジェクト管理・組織運営スキル

• 忙しい環境で働き、期限を守る能力。

• 書類選考

• 面接（複数回実施予定）

• 最終面接

~English~

The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship.  The Account Manager anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Manager creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities.

• Responsible for all of site operations with team managers

• Develop a deep understanding of contract key performance indicators (KPIs) and reporting requirements.

• Work with technology teams to design effective tracking and reporting tools for KPIs, SLAs, monthly, quarterly and/or annual reports, etc. used to track JLL’s performance.

• Analyze data and metric variances, recommend and implement change programs and mitigation strategies aimed at improving performance results.

• Participate in special projects and/or facilitate ad hoc reporting requests as required.

• Provide communications management for internal and external account marketing and communications, including online content management.

• Shape and deploy a process management mentality that is Six Sigma based and that focuses on leveraging JLL best practices for deployment on the account.

• Participate in managing the relationship with the Client’s Performance Management SME and translate their business objectives into JLL’s account business plan when required.

• Ensure data integrity of all technology and information systems across the portfolio and audit from time to time.

• Establish and deliver key account initiatives as determined and agreed with the Leadership Team and Client.

• Drive client initiatives such as savings targets, benchmarking and best practices.

• Consolidate information & generate reports, communications & documents as required by client.

• Always setup the target / challenge for the team to improve our services

• Develop relationships with key stakeholders in the Client’s organization to better understand their needs and requirements

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.

• Deliver an exceptional quality of service to the Client, as reflected by Client feedback

• Understand the client business growth and work with stakeholders to implement growth strategies

• Ensure budget is prepared with accuracy and financial results are within the KPI requirements

• Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable

• Look for opportunities to cross-sell services and to reduce cost to our customers operation

• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success.

• Ensures the best qualified candidate is hired for all roles on the account

• Thoroughly and critically assesses direct reports (and directs directs)

• For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress

• Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion

• Provides point in time coaching to elevate performance

• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)

• Assist in the procurement of vendors and services as required

• Is able to effectively communicate with any level of person in a client organisation in both English and Japanese

• Is able to give coaching and leadership to staff

• Is able to resolve first line conflicts regarding customer expectation and delivery

• Is able to deal with political situations and defuse conflict　

• Understands great service

• Strives to deliver something different

• Will not settle for mediocre delivery

• Will think in traditional and non-traditional manners

• Ability to connect strategic matters to operational deliverables

• Is able to articulate solutions and explain them well

• Analytical, proven ability to solve problems using an objective approach

• Proven ability to employ holistic approaches and looks at long term solutions with the team

• Minimum 10 years’ experience in Facilities Management or Hospitality

• Minimum 5 years’ experience in people operations and client relationship management

• Has experience in handling client matters with the experience to escalate or give first hand advice

• Has demonstrated experience in balancing the interests of the client with those of the Firm

• Has experience in translating strategic needs into deliverable programmes

• Has handled a P&L and or understands financial systems

• Customer service-oriented attitude

• Friendly, helpful and willing to go above and beyond to help meet our customer’s needs

• Able to prioritize effectively

• Proactive and positive attitude

• Team player

• Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy

• Excellent multi-tasking, project management and organizational skills

• Ability to work in a fast-paced environment and meet deadlines

Employment Type: Contract Employee
Work Location: Tokyo
Smoking Policy: No smoking on premises (designated smoking areas available)

Working Hours: 9:00 AM to 5:10 PM (hours may vary when working at client sites)
Remote Work: On-site attendance required (Remote work requests require consultation)
Holidays: Two days off per week (Follows Japanese calendar)

Salary: Expected Base Salary: 8,000,000 - 12,000,000 yen

*The above amount is a guideline only. Final compensation will be determined through the selection process based on experience, abilities, and job responsibilities.

Overtime Pay: No(For management positions)

Bonus: Yes(Performance-based bonus)

Probationary Period: Yes

Number of Openings: 1

Number of interviews: From 2 to 3

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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