Associate Director, Business Development & Marketing Operations

We are looking for a strategic and results-driven leader to oversee business development and marketing operations, strengthening organizational efficiency and supporting sustainable growth. This role combines strategic planning, operational leadership, team development, technology management, and data-driven decision-making to improve commercial performance. You will partner with senior leadership and cross-functional teams to align sales and marketing priorities, optimize processes, and deliver high-impact initiatives. As the leader of a team spanning Sales Operations, Marketing Operations, and Project Management, you will foster accountability, collaboration, and continuous improvement. You will also oversee Salesforce and marketing technology capabilities, performance reporting, budgeting, and operational governance. This remote leadership opportunity is ideal for an experienced professional who enjoys solving complex business challenges while contributing to a purpose-driven organization with a global social impact.

• Education: Bachelor's degree in Business Administration, Marketing, Operations Management, or a related discipline; a master's degree is preferred.

• Relevant experience: At least eight years of progressively responsible experience in Sales Operations, Marketing Operations, Revenue Operations, Commercial Operations, or a related field, including leadership of complex cross-functional initiatives.

• People management: At least three years of experience leading, coaching, and developing high-performing teams.

• Operational expertise: Strong knowledge of sales and marketing operations, business process optimization, organizational effectiveness, and scalable operating models.

• CRM and technology proficiency: Demonstrated experience managing Salesforce CRM, reporting environments, business technologies, marketing automation platforms, and system integrations.

• Project and portfolio management: Proven ability to lead strategic projects, coordinate cross-functional initiatives, manage dependencies, and balance multiple priorities and deadlines.

• Analytical and financial capabilities: Strong analytical and problem-solving skills, with the ability to interpret performance data, support budgeting and forecasting, and translate insights into practical recommendations.

• Data governance knowledge: Understanding of data integrity, performance measurement, reporting standards, privacy requirements, and appropriate data management practices.

• Leadership and communication: Excellent leadership, presentation, communication, and stakeholder management skills, including the ability to influence decisions across organizational levels.

• Strategic mindset: Ability to connect operational priorities with broader business goals, identify opportunities for improvement, and deliver measurable results.

• Adaptability and initiative: Comfortable working in a fast-paced, evolving environment, with a proactive attitude, a willingness to adapt responsibilities as needs change, and a commitment to continuous learning and innovation.

• Collaboration and inclusion: Ability to build credibility quickly, develop productive working relationships, and work effectively with people from diverse backgrounds, cultures, and communication styles.

• Professional judgment: Strong attention to detail, tact, diplomacy, and the ability to encourage action while demonstrating empathy and understanding.

• Mission alignment: Genuine commitment to expanding educational and professional opportunities, supporting inclusion and equity, and contributing to a purpose-driven organizational mission.

• Location and travel: Must be based in Canada in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, or Nova Scotia, or be willing to relocate to one of these provinces. The position is remote, with approximately 15% travel required for meetings throughout the year.