Customer Account Manager, Federal

Take ownership of strategic federal government customer relationships in a role focused on retention, recurring revenue, and long-term account growth. As a Customer Account Manager, you will partner with U.S. federal civilian agencies and public-sector organizations to align their connectivity and infrastructure needs with tailored service solutions. You’ll lead complex renewals, manage customer relationships at both operational and executive levels, and identify opportunities to expand existing accounts. Success requires a strong understanding of federal procurement, contracting mechanisms, budget cycles, and acquisition processes. Working across sales, finance, legal, engineering, and service delivery teams, you’ll help protect revenue while ensuring customer needs remain central to every decision. This remote opportunity is suited to an experienced account management professional who excels at negotiation, strategic planning, and navigating complex public-sector environments.

• Typically, at least 6 years of experience in customer retention, strategic account management, client services, sales, or a comparable customer-facing role; senior-level assignments may require 8 or more years.

• Demonstrated success managing large, complex federal government accounts or similarly procurement-intensive organizations with multiple stakeholders and extended buying cycles.

• Experience managing strategic or high-revenue customer relationships and navigating complex procurement, contracting, budgeting, and approval processes.

• Ability to manage federal opportunities from qualification and RFI/RFP response through proposal development, negotiation, contract award, and implementation handoff.

• Strong understanding of federal procurement processes, including RFP/RFQ development, formal bid procedures, federal contract vehicles, cooperative purchasing programs, and relevant public-sector purchasing arrangements.

• Advanced experience in renewals, customer retention, commercial negotiations, contract execution, bid responses, and recurring-revenue preservation.

• Strong understanding of churn management, gross and net revenue retention, renewal performance, discount management, and recurring-revenue metrics.

• Telecommunications or digital infrastructure industry experience is strongly preferred.

• Excellent executive-level communication, presentation, negotiation, and facilitation skills, with the ability to establish credibility across operational teams and senior decision-makers.

• Strong analytical, organizational, project management, and problem-solving skills, including the ability to coordinate complex timelines and competing priorities.

• Proven ability to collaborate effectively across sales, engineering, finance, legal, operations, product, and service delivery functions.

• A bachelor’s degree or equivalent practical experience in business, sales, public administration, federal government, or a related discipline is preferred.

• Willingness and ability to travel according to customer and business requirements.

• U.S. citizenship is required. Candidates must be able to obtain a Secret security clearance.

• Ability to work remotely from within the continental United States.