Senior Customer Solutions Engineer

We are seeking an experienced Senior Customer Solutions Engineer to build trusted relationships with enterprise customers and help them maximize the value of advanced cloud security solutions. This role combines technical expertise, strategic customer engagement, and business acumen to drive successful deployments, operational improvements, and measurable customer outcomes. You will work closely with engineering teams, executives, and business stakeholders to align technical capabilities with customer objectives. Through hands-on workshops, strategic reviews, and proactive risk management, you will support customer retention, product adoption, and account growth. You will also collaborate with Sales, Product, Engineering, Support, and Professional Services to resolve complex challenges and influence product development. This is an opportunity to contribute to the evolving cloud-native security landscape within a remote, collaborative, and fast-paced environment.

• 5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or strategic or technical consulting within a SaaS or cybersecurity organization.

• Demonstrated success managing enterprise customer relationships and navigating complex organizational structures.

• Hands-on experience installing, deploying, and troubleshooting solutions on Kubernetes, including container-based technologies.

• Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or Google Cloud Platform (GCP).

• Experience with scripting and API integrations to implement, support, and troubleshoot technical solutions.

• Proven ability to drive measurable customer outcomes and lead strategic engagements with executive-level stakeholders.

• Strong business acumen and the ability to translate technical capabilities into clear business value for both engineering teams and senior executives.

• Experience managing technical issues, performing root cause analysis, and coordinating effective resolutions.

• Excellent communication, presentation, relationship-building, and stakeholder-management skills.

• A strategic, consultative, customer-first mindset, with the ability to influence senior stakeholders and build long-term partnerships.

• Technical familiarity with Linux, Helm, Terraform, Kubernetes, and cloud platforms.

• Self-motivation, adaptability, initiative, and the ability to thrive in fast-paced and evolving environments.

• Strong empathy, patience, curiosity, and a genuine commitment to helping customers succeed.

• A collaborative, team-oriented, and learning-driven approach, with openness to feedback and continuous development.

Preferred qualifications:

• Background in cybersecurity or DevSecOps.

• One or more of the following certifications: Certified Kubernetes Application Developer (CKAD), Certified Kubernetes Administrator (CKA), or Certified Kubernetes Security Specialist (CKS).

• Experience working with Sysdig and/or Falco.