Senior Solutions Consultant

Join a customer-focused technical team helping organizations simplify IT operations through cloud-native endpoint management solutions. In this role, you will guide customers throughout their journey, from onboarding and implementation to platform optimization and ongoing performance reviews. You will combine deep technical expertise with consultative problem-solving to improve endpoint management, patching, and operational efficiency. Working closely with Customer Success, Support, and Engineering teams, you will resolve complex technical challenges and turn customer feedback into meaningful improvements. You will also develop reusable scripts, technical resources, and workflows that strengthen service delivery and knowledge sharing. This is an opportunity to take ownership of customer engagements, build trusted relationships, and make a measurable impact in a collaborative, fully remote environment.

• At least 4 years of experience in a customer-facing technical role, such as Systems Administration, Desktop Support, Solutions Engineering, or a comparable IT position.

• Expert-level proficiency in at least one major operating system—Windows, macOS, or Linux—including administration, configuration, troubleshooting, and update management.

• Proven production patch management experience, including deployment planning, testing, maintenance windows, reboot coordination, and troubleshooting failed updates.

• Strong technical troubleshooting and root cause analysis skills, with experience designing tailored solutions for complex customer environments.

• Experience collaborating closely with Support, Engineering, and Customer Success teams to resolve issues and improve customer outcomes.

• Hands-on experience with endpoint or configuration management platforms such as Automox, MECM/SCCM, Microsoft Intune, WSUS, Jamf, NinjaOne, ManageEngine, BigFix, Tanium, or Ansible.

• Excellent communication skills and the ability to explain technical concepts to audiences ranging from system administrators to senior executives.

• Strong organizational and project ownership skills, including the ability to manage multiple engagements, prioritize effectively, and follow through on commitments.

• A collaborative mindset, customer-oriented approach, and willingness to broaden technical expertise and contribute across team initiatives.

• Prior external consulting experience is preferred but not required.

• Familiarity with GitHub/Git, Jira, and customer success, CRM, or service delivery platforms such as ChurnZero, Gainsight, Salesforce, or Rocketlane.

• Experience developing original scripts, working with APIs, or using Python or Go.

• Experience administering multiple operating systems.

• Must be able to pass applicable federal, state, and county background checks.

• Must complete an in-person identity verification locally.

• Employment visa sponsorship is not available for this position.

• The role is remote within the United States, but applicants based in California or the New York metropolitan area are not eligible under the current hiring restrictions.