Senior Solutions Engineer

Join a remote-first team transforming how businesses manage global payments through a unified, API-driven infrastructure. As a Senior Solutions Engineer, you will bridge the gap between commercial objectives and technical implementation, helping merchants solve complex payment challenges and unlock new opportunities. You will partner closely with Sales, Product, and Engineering to design tailored solutions, guide integrations, and deliver seamless merchant experiences. From early discovery conversations to successful go-live, you will take ownership of complex engagements and influence product development through customer insights. This role is ideal for a technically strong, customer-focused professional who thrives in a fast-paced environment, enjoys solving unique problems, and values autonomy, collaboration, and continuous learning.

The ideal candidate combines strong technical knowledge with excellent communication, customer engagement, and project management skills. You should be comfortable working independently, navigating ambiguity, and building trusted relationships across technical and commercial teams. Relevant qualifications include:

• Previous experience in a merchant-facing or customer-facing technical role involving a complex API-based product, ideally within payments.

• Practical experience implementing frontend SDKs in web or mobile environments and advising developers on integration best practices.

• Confidence leading discovery sessions, presenting to C-level stakeholders, and engaging with technical teams at large merchants.

• Strong technical aptitude, with the ability to understand, explain, and design complex technical solutions.

• Proven project management skills, including organizing implementation plans and coordinating integrations involving multiple teams and dependencies.

• Creativity, adaptability, and the ability to respond effectively to unexpected challenges and changing customer requirements.

• Excellent communication and presentation skills, with the ability to make complex topics accessible to diverse audiences.

• A collaborative mindset and the ability to work effectively with clients, partners, Sales, Product, and Engineering teams.

• A proactive, motivated approach and a willingness to grow alongside a rapidly expanding business.

• Experience working in a fast-paced, scaling organization.

• Comfort with a fully remote working environment, shifting priorities, and ambiguity.