Training Coordinator - Males and Egyptians Only

 

The overall scope of a Hotel Training is to ensure that the hotel is using the "off-line" as well as "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the organization thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.

 

The overall scope of a Hotel Training Coordinator is to support the Training Manager to deliver the above mission statement while preparing and developing themselves for a future training leadership or operational role.

OVERALL OBJECTIVE

 

● Support the Training Manager in ensuring that employees receive both Kempinski and locally required training.

 

● The hotel implements the 70-20-10 training strategy and ensures that the hotel achieves the company key performance indicators for training engagement  

 

● Achieve Kempinski training engagement rate.

 

● The hotel utilises all Kempinski Training tools including F! & E! Training programmes, Leadership Development Programme and all On-Line learning opportunities.

 

●Kempinski Experience Assessment meets or exceeds the company benchmark.

 

●Enhance Employee Engagement rate. 

 

● Enhance hotel Customer Satisfaction Survey results.

 

● Employee relationship and recognition programme(s) are in place.

 

● Support the Training Manager in ensuring that Kempinski training policies and procedures are fully implemented and complied with.

 

● Ensure that every new employee is correctly on-boarded and has received a comprehensive brand emersion using the designated on-boarding training packages