HO Area Sales Manager-Digital Sales-Digital Banking Kotak 811-Sales

HO Area Sales Manager-Digital Sales-Digital Banking Kotak 811-RL Area Head's Office

Digital Sales is a part of Retail Liabilities division of Consumer bank. This vertical specializes in converting/acquiring/sourcing/ /upgrading/ Cross selling on digitally acquired leads for 811 Savings accounts. ASM-Digital Sales manages 8 to 10 Digital Sales Managers within the cluster assigned. Total team size ranging from 100 to 150 AMDs. He ensures effective management of Managers who in turn manage Acquisition Managers Digital (AMD). He is accountable for budgeted headcount on board, team structure, people development; meeting KRA’s and ensuring infra related support for the team to perform.

·         Responsible for achieving the business objectives of Digital Sales Team for the assigned area

·         To recruit and train the team members on regular basis. To ensure no gaps exist between budgeted headcount and actuals

·         Responsible for optimal route planning & lead management to maximize productivity of Full KYC Conversion of 811 Leads and New account opening for NTB leads.

·         Train & drive team for Upselling so as to maximize bottom line while maintaining the top line achievements

·         Train & driving team to generate cross sell leads and to coordinate with businesses for maximum closure of leads

·         Ensure that the quality of services is maintained as per the standards set and customers escalations are at bay.

·         Ensure that the defined parameters for opening of a new account are met as per the process and compliance

·         MBA/Graduate

·         Excellent Interpersonal skills – Written and oral.

·         Currently should be managing Managers and exposed to managing multiple KRA’s and scale of operations.

·         Should have an eye for data, good with analytical skills.

·         Good leadership Skills with strong people and time management.