Account Manager, International

We secure payments for crowdfunding platforms, collaborative economy platforms, marketplaces, and e-merchants, with a strong commitment against fraud and to the protection of funds.

Regulated by the ACPR and holding a European passport in 29 countries, Lemonway is headquartered in Paris and brings together 150 multicultural and dedicated Lemonheroes.

More than 400 marketplaces trust us. We manage 1.4 million user wallets and have raised €50M from Breega, SpeedInvest, and Toscafund.

Profitable for four years and growing at +25% in 2025, Lemonway aims to remain among the leaders in European payments through healthy and sustainable growth.

As a member of the Account Management team, your responsibilities will include the following:

• Client Portfolio Management : Manage, retain, and grow accounts based in France and Europe. Your first objective is to make our customers stay through continued satisfaction of our services.

• Business Development : Identify upsell and cross-sell opportunities with existing clients. Helping our customers think out of the box to maximize their sales operations and therefore boost the strength of Lemonway’s value proposition.

• Client Relations: Serve as the primary point of contact for strategic clients, coordinate with other teams, ensure your customer portfolio overall satisfaction and quickly resolve any issues that arise in short delays.

• Analysis and Reporting: Monitor key performance indicators (KPIs), prepare regular reports, and suggest areas for improvement. Update information and forecasts in Salesforce.

• Internal Collaboration: Work closely with the product, support, and compliance teams to deliver the best possible customer experience.

• You have < 3 years of experience as Account Manager or Account Executive.

• You have at least one confirmed experience in either the payments industry or in fintech.

• You have previously worked with large B2B clients in an international context.

• You have previously managed large portfollio of merchants (SMB).
  

• You have excellent negotiation, project management, and communication skills.

• Customer- and solution-oriented, you are eager to constantly learn and improve our solution in collaboration with other internal teams.

• You are bilignual French - English and are fluent in either Spanish or Italian.