Jr. Associate Account Manager

Manage a portfolio of client accounts, serving as a primary relationship owner and trusted advisor on service delivery, performance, and growth strategy. 

Exercise independent judgment in prioritizing client needs, resolving issues, and determining appropriate escalation paths. 

Resolve client issues by assessing business impact and determining appropriate solutions, balancing client satisfaction with company objectives. 

Analyze client portfolios, financial performance, and operational data to identify trends, risks, and opportunities; develop and recommend actionable solutions. 

Lead coordination with internal teams (Sales, Field Operations, Product, and Implementation) to align resources and execute against client objectives. 

Monitor project performance across rehabs, turns, and maintenance initiatives, ensuring alignment with any contractual obligations, budgets, and timelines. 

Evaluate client KPIs and develop performance insights, presenting recommendations to internal stakeholders and clients. 

Identify and drive account growth opportunities with the account manager, including upsell and service expansion, based on data analysis and client needs. 

Support contract adherence and participate in scope, pricing, and service-level discussions with clients. 

Contribute to process improvements by identifying inefficiencies and recommending operational enhancements. 

Other duties as assigned. 

1-3 years in account management, customer success, sales support, or a related field 

Additional considerations made for experience focusing on property management 

Bachelor’s degree or equivalent work experience preferred 

Interest in or exposure to property management, construction, or residential services is a plus 

Basic understanding of customer service principles and client relationship management 

Familiarity with CRM platforms and Microsoft Office or similar tools 

Eagerness to develop business acumen and grow within an account management career path.