Associate Sales Support Specialist

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

At Light & Wonder, we're committed to creating unforgettable player experiences through innovative games, technology, and content. As a Sales Support Specialist, you'll play a key role in supporting our commercial operations across international markets.

Working closely with Sales, Legal, Finance, Production, Logistics, Compliance, and Customer Support teams, you'll help ensure customer orders are processed accurately and efficiently from quotation through to delivery. This is a highly collaborative role that combines administrative excellence, commercial awareness, and strong attention to detail to support our customers and business.

We're looking for people who share our values:

·       Dare to be Bold – We bring courage to work every day and aim for the extraordinary.

·       Uphold Integrity – We act with accountability, respect, and honesty in everything we do.

·       Never Settle – We continuously challenge ourselves to improve and innovate.

·       Celebrate Perspectives – We value diverse thinking and different viewpoints.

·       Win as a Team – We support one another and succeed together.

• →Support the sales team with the preparation of quotations, proforma invoices, configuration sheets, and conversion request documentation.
• →Prepare customer contracts and amendments, coordinating approvals with the Legal team where required.
• →Maintain accurate order and pipeline information within internal systems to support forecasting and reporting activities.
• →Review order documentation, configure orders correctly within systems, and release orders to production in a timely manner.
• →Coordinate with internal stakeholders including Sales, Finance, Compliance, Legal, Production, Shipping, and Field Service teams to resolve issues and keep orders progressing.
• →Manage shipping activities by preparing, reviewing, or obtaining required export and shipping documentation.
• →Track and follow up on installation, conversion, go-live, and removal dates for participation orders, ensuring relevant stakeholders are informed.
• →Support audit activities by maintaining accurate records and ensuring documentation is correctly filed and readily available.
• →Monitor multiple priorities simultaneously while maintaining a high degree of accuracy and attention to detail.
• →Contribute to continuous improvements in processes and customer service across the sales support function.

• Demonstrable profesisonal experience, ideally within an international or multinational environment.
• Fluent English, Spanish, and French language skills, both written and spoken.
• Strong knowledge of Microsoft Office applications, particularly Excel, Word, and Outlook.
• Understanding of international trade processes, shipping documentation, and Incoterms would be advantageous.
• Experience working with ERP systems such as Oracle or Navision is preferred.
• Excellent organisational skills with the ability to prioritise tasks and manage deadlines effectively.
• Strong attention to detail and a commitment to accuracy.
• Confident communication skills and the ability to work collaboratively across multiple teams and functions.
• Adaptable and flexible approach with a willingness to support changing business needs.

• University degree or educational background in International Trade, Business Administration, Commerce, or a related field.

• Develop a strong understanding of international sales operations and commercial processes.
• Gain exposure to multiple areas of the business, including Legal, Finance, Logistics, Manufacturing, and Customer Support.
• Build valuable experience in a global organisation while supporting customers across a range of international markets.