Senior Account Manager

Own the commercial success of a portfolio of Lucidworks’ largest and most strategic accounts, driving Gross Retention, Net Retention, renewals, expansion revenue, and long-term account growth.

Develop and execute multi-year account strategies that align Lucidworks solutions with client business priorities, strengthening strategic partnerships and maximizing client value.

Serve as the executive relationship owner for your clients, building trust with executive sponsors and leading Executive Business Reviews that demonstrate measurable business outcomes.

Source, qualify, and close the largest and most complex expansion opportunities, developing business cases and leading pricing, contract, and renewal negotiations, including multi-year and non-standard agreements.

Maintain an accurate renewal forecast and commercial pipeline, communicating business outlook, risk mitigation plans, and growth strategies to leadership.

Represent the voice of the client across Lucidworks as the executive escalation owner for business issues, aligning Client Success Engineering, Professional Services, Support, Product, and Sales around coordinated resolution plans.

Mentor and coach Account Managers, sharing account strategy, negotiation, and executive engagement practices across the Client Excellence organization.

Apply Gen AI tools to accelerate account planning, research, business reviews, and client communications, using sound judgment to validate AI-generated content and protect confidential client information.

Consistently achieves or exceeds Gross Retention, Net Retention, expansion revenue, and renewal objectives across a portfolio of Lucidworks’ largest strategic accounts.

Builds executive relationships that position Lucidworks as a strategic partner and deepen long-term client loyalty.

Delivers strategic account plans that produce measurable business outcomes, sustained adoption, and commercial growth.

Maintains an accurate commercial forecast and drives mitigation plans before issues affect client success or business performance.

Is recognized as a cross-functional leader and mentor who aligns internal teams around client priorities and strengthens the Client Excellence organization through knowledge sharing and process improvement.

Resourceful: willing to jump in, be agile and flexible, leverage existing resources to accomplish goals, and work independently

Team player: confident in collaborating with a diverse community of people and personalities across geographies, backgrounds, and professional abilities

Strong verbal and written communication skills

Empathy and care for all stakeholders of Lucidworks, including employees, customers, partners, and guests

Ability to handle confidential information