1d ago

Customer Success/Account Manager

SalesAccount Manager

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Overview

Customer Success/Account Manager, SaaS & Property Management Company: ManageCasa, Inc. | Powered by Minii AILocation: San Francisco,

Technical Tools

SalesAccount Manager

~1 min read

Recommend additional ManageCasa products, features, integrations, and services based on customer needs.

Present solutions, communicate business value, discuss pricing, negotiate, and close deals.

Manage renewals and proactively identify opportunities for contract upgrades.

Meet assigned revenue growth, customer retention, and renewal targets.

Maintain accurate account information, sales activities, and pipeline opportunities in HubSpot CRM.

Communicate professionally and confidently by phone, video, and email.
Deliver engaging software demonstrations and presentations.
Write customer newsletters, product announcements, feature updates, and follow-up communications.
Collaborate with Sales, Product, Marketing, and Support teams.
Identify customers for testimonials, case studies, referrals, and success stories.

~1 min read

- Experience in property management software, HOA management, or community association management.
- Previous experience with AppFolio, FRONTSTEPS, Enumerate, Buildium, Vantaca, CINC Systems, or Yardi.
- Knowledge of HOA accounting, AP/AR, payments, maintenance, and property management workflows.
- Experience selling SaaS upgrades, add-on services, and AI-powered solutions.
- Experience managing a portfolio of customer accounts and driving account growth.

Excellent verbal and written communication skills.

Strong sales, negotiation, presentation, and objection-handling abilities.

Confidence engaging with customers and identifying business opportunities.

Ability to explain software features and demonstrate their value.

Experience with CRM systems such as HubSpot or Salesforce.

Strong organizational skills, initiative, and consistent follow-through.

Results-oriented mindset with the ability to meet revenue targets.