Learning and Development Manager - JW Marriott Grosvenor House

• Previous L&D experience, ideally within the hotel industry. 
• Passion for designing and delivering training whilst supporting our L&D strategies. 
• Excellent grasp of L&D trends and best practices.
• Well-developed personal skills and project management skills. 
• User of Outlook, Word, Excel, PowerPoint – strong computer skills required. 
• Previous hotel operations experience preferred. 

• Strong communication (verbal, listening, writing) and presentation skills with the ability to engage and inspire learners.
• Effective influence and coaching skills 
• Strong business acumen and focus on results. 
• Highly organized and efficient approach required 
• Stress tolerance, adaptability, and flexibility. 
• Maintain a high level of Integrity.
• Business acumen and focus on results. 

• Chartered Institute of Personnel and Development student (or similar) certification preferred or a willingness to study
• Trainer certification beneficial. 

As the Learning and Development Manager, you will play a critical role in driving our people development strategy. You will ensure that every team member at JW Marriott Grosvenor House has the skills, knowledge, and confidence to deliver exceptional service, uphold our brand values, and grow within the company. This is an opportunity to make a real impact in a vibrant and fast-paced environment.

• →Lead Orientation and service training sessions on a regular basis 
• →Lead Leadership Development Programs designed for internal and external managers to develop future leaders and drive excellence in management practices.
• →Champion Apprenticeships: Act as a champion for apprenticeships by leveraging initiatives to create opportunities for skills development and career growth across the organisation.
• →Organise Training Plans: Support department leaders with their design and implementation of tailored training plans for employees at all levels, ensuring alignment with organisational goals and addressing skill gaps effectively.
• →Manage and track the online training completions to ensure 100% compliance. 
• →Develop and implement an organization-wide learning and development strategy.
• →Evaluation and Improvement: Monitor the impact of training programs, collect feedback, and use data to refine and improve offerings.
• →Succession Planning: Support leadership development and succession planning to build a strong pipeline of future leaders.
• →Stay updated with the latest trends in L&D to bring innovative practices to the organization.

• Great conversational skills and teamwork spirit
• Positive outlook and outgoing personality
• Ability to coach and motivate
• Service oriented demeanour
• Previous banqueting experience and good understanding of events operations

You’re a hospitality enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.