Bilingual Japanese Account Manager

As a Bilingual Account Manager (Japan & SEA, you sit within the Center of Success (CoS) and work cross-functionally with Sales, Trading, DnA, Product, L&D, and Marketing, with a primary focus on supporting our Japan business and Japanese-speaking stakeholders. You are accountable for the health and growth of key Japan and SEA accounts, keeping clients happy, protecting revenue, and unlocking new opportunities across the JAPAC footprint.

Your main responsibilities will include:

• Own day-to-day servicing for your client portfolio; be the go-to contact for stakeholders across JAPAC.
• Ensure SLAs are met and campaign operations are seamless; surface risks early and partner with relevant teams to fix them.
• Resolve or escalate client issues quickly and calmly, bringing in the right people at the right time.
• Listen actively to clients and internal teams, translating needs into clear actions and opportunities.
• Maintain regular touchpoints (status calls, reviews, QBRs) that strengthen relationships and open doors for growth.
• Act as a “trusted advisor”, balancing client priorities with what’s right for MiQ and CoS.
• Support localization of client-facing materials (decks, reports, emails) to ensure clear, culturally appropriate communication in Japanese and English.

• Manage IOs and keep a clear view of the Sales pipeline (Salesforce CRM)
• QA briefs and pre campaign docs to ensure feasibility, accuracy and alignment to client goals and MiQ best practice.
• Project manage creative asset builds & other campaign setup requirements, coordinating across Trading, Design and external partners.
• Manage creative tag trafficking

• Provide clients with timely screengrabs and proof of performance updates.

• Ensure reporting is correctly set up and focused on the KPIs that matter.
• Monitor pacing and performance, working with Trading and DnA to optimise and course correct.
• Protect and grow MiQ’s accounts via upsell/cross-sell
• Troubleshoot campaign issues with the support of AM peers/Trading function
  
  

• Interrogate post-campaign data in partnership with Trading, Sales and DnA teams to identify trends, drivers and optimisation opportunities, translating complex metrics into clear, insight-led narratives aligned to client KPIs and campaign objectives.
• Deliver robust reporting and forward-looking recommendations, connecting performance outcomes to business impact and informing future strategy/roadmaps and budget allocation.

• Consistently suggest novel approaches for all types of challenges; drive a culture of innovation amongst team members
• Proactively seek to pilot, validate, and improve new ideas or methods and is be willing to take calculated risks
• Collaborate with sales and trading to drive performance

• Native or near‑native Japanese (N1) and business‑level English, both written and spoken; able to switch quickly and comfortably between languages in calls, emails, and documentation.
• At least 2+ years client-facing experience.
• Background in Client Services / Account Management / Sales Support / Ad Ops.
• Experience working with Japanese advertisers or agencies and familiarity with the local digital media landscape is strongly preferred.
• Highly organized and conscientious; able to multitask, prioritize, and stay on top of things in a fast-paced environment.
• Excellent communication & relationship-building skills, with the ability to tailor communication style to Japanese and global stakeholders.
• Strong cross-functional collaboration skills, able to work effectively with remote and in‑market teams across JAPAC.
• Independent, proactive, and innovative mindset; comfortable owning projects end‑to‑end and flagging risks early.
• A can-do attitude to provide energy, drive and enthusiasm.
• Alignment with MiQ's core values.
• Passion for growing your career as the company scales.

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage