Sales Coordinator, Smart Home

United States·Tempemid

SalesSales Operations Specialist

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Quick Summary

Technical Tools

SalesSales Operations Specialist

What We Offer

~1 min read

✓Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position

✓401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period

✓Benefits – Medical, Dental, Vision, wellness program and more!

✓Paid Holidays

✓Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

✓Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

✓Free AAA Classic Membership

✓AAA Product Discounts

✓Tuition Reimbursement Program

Assist sales team in coordinating with schedulers & installers for job completion, thorough post sales Quality Assurance process review and follow up with post sales customer questions regarding products, installation, billing etc. Coordinate with cross functional teams to ensure administrative elements of post sales needs are completed including Salesforce case review and billing or equipment addendums. Administer and review Salesforce cases and transfer to correct team queue.
Reconcile monthly sales and contests. Assist with training new hires on various systems. May also assist in training on products and processes. Liaison between Sales Rep and IT when Sales Rep is experiencing technical issues. Assist in development of new policies and procedures. Ad hoc training with sales reps based on need. Special projects as needed.
Other duties as assigned

Thorough understanding of Salesforce, Hubspot or similar Customer Relation Management system
Ability to provide outstanding customer service to both internal team members and external customers.
Highly organized with strong attention to detail.
Strong written and verbal communication skills
Ability to communicate effectively and professionally

2yrs + of administrative experience supporting a sales team (supporting high volume sales teams preferred).
Call center experience (preferred)
High School Diploma or GED required.
Bachelor’s degree (preferred).

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.