Service Representative- Internal Sales Agency

At Orion180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

• Handle inbound calls and emails, qualifying customer inquiries, and determining eligibility for Internal Sales support 
• Verify that customers are not working with a partner agent before providing service or routing requests 
• Respond to inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, billing clarification, and claim submission guidance 
• Process assigned service tasks including uploading documents, requesting missing information, and responding to underwriting requests 
• Track outstanding client requirements such as completing inspections, photo retakes, discount documentation, and proactively follow up to resolution 
• Support onboarding and ongoing servicing workflows for new and existing policies 
• Maintain accurate, complete, and confidential client records in the CRM and internal systems 
• Provide administrative and operational support to ensure efficient day-to-day Internal Sales operations
• Assist with improving and maintaining servicing workflows, documentation standards, and internal processes 

• Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
• Compensation: Competitive base pay and performance bonuses.
• Career Growth: Mentorship, growth tracks, and professional development.
• Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more!

The office environment is fast-paced and collaborative.  An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands. 

While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers, printers, and phones.  In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects.  

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email hr@orion180.com to request assistance.