Strategic Account Executive - Illinois Area

United States·Chicagomid

SalesStrategic Account Executive

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Quick Summary

Requirements Summary

Core Competencies,

Technical Tools

SalesStrategic Account Executive

Responsibilities

~3 min read

→Serve as the strategic and executive point of contact for accounts in assigned geography
→Build and maintain trusted relationships with executive, clinical, and operational leadership
→Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes
→Gain a deep understanding of customer clinical strategy, operational priorities, and business objectives
→Translate operational performance into executive-level insights and ROI
→Lead and present Quarterly and Annual Business Reviews
→Identify, position, and close upsell and expansion opportunities
→Serve as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes
→Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long-lasting relationships
→Collaborate with Sales, marketing, product development and customer success teams to ensure business progress
→Gain a deep understanding of the client’s clinical & business strategy, clinical workflows and needs
→Develop tactics that will deliver the most appropriate products or services
→Use of communication skills to present to and influence key stakeholders in the sales process
→Provides clients with product information, demonstrations, analytics, etc.
→Create key opinion leaders / reference sites within each current Key Account customer & region
→Responsible for both maintaining and growing business in contracted groups
→Manage expenses within budget
→Re-Sign current customers on longer term agreements and contract renewals
→Active involvement in weekly and quarterly sales planning process

KEY RESPONSIBIILITIES
Overall Account Ownership

→Own the strategic health, retention, and growth of assigned enterprise accounts
→Maintain multi-year account plans aligned to customer goals and PaceMate strategy

Executive Engagement

→Lead Quarterly and Annual Business Reviews
→Align PaceMate solutions to executive priorities and enterprise initiatives
→Drive Enterprise-wide standardization

Business Development

→Drive expansion through additional clinics, service lines, or offerings
→Support pricing changes and contract renewals
→Identify and develop add-on services opportunities

Escalation & Risk Management

→Lead escalations when operational issues rise to executive or strategic impact
→Partner with internal teams to drive resolution and recovery plans

Relationship Development

→Physician relationships
→KOL identification and development
→Reference site / references nurturing

Onboarding Responsibilities

→
- →Serve as Executive Sponsor
- →Attend Onboardings & Workflow Design Meetings
- →Set the ongoing business development expectations

QUALIFICATIONS:
Core Competencies, Skills and Experience Requirements

→3-5 years of experience in complex healthcare account management or healthcare enterprise SaaS
→3-5 Years of team management in healthcare
→Proven experience owning post-sale revenue, renewals, and expansion
→Strong executive presence with the ability to engage physicians, administrators, and senior leaders
→Experience working with hospital systems, IDNs, or large multi-site healthcare organizations
→Excellent communication and interpersonal skills
→Computer literate with Excel, Word, Adobe, PowerPoint
→Sales Management experience
→CRM/Cardiology Account Management Experience Required; EP experience strongly preferred

EDUCATION, TRAINING, AND EXPERIENCE:

→BA/BS or Equivalent 4-year Technical Degree

REQUIRED EQUIPMENT

→Must have access to stable, reliable internet access.

PHYSICAL REQUIREMENTS

→While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees.
→Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry.

OTHER REQUIREMENTS

→You must reside within the geography of the territory.
→You will be expected to travel between 50% -70% of the time to fully perform your duties and responsibilities.
→You must only work from within the contiguous Unites States.
→If working from, residing at a location other than your legal address that PaceMate has on file, employee must inform IT and get approval to do so.
→Foreign Transport of Sensitive Information - Whenever Confidential information is carried by a Pace Mate worker into a foreign country, the information is either stored in some inaccessible form, such as an encrypted external storage media, or remain in the worker's possession at all times.
→PaceMate's workers shall not take Secret Pace Mate information into another country unless the permission has been obtained from Physical Security management.

What We Offer

~1 min read

PaceMate® is a patient-centered, tech-enabled cardiac device monitoring platform serving integrated delivery networks and academic health systems nationwide. Vendor-neutral and EMR-agnostic, PaceMate connects every major device manufacturer into a single platform that sits on top of any EHR.

More than 2.3 million patients are managed on the industry’s only research-grade cardiac dataset, validated by 33 peer-reviewed publications, powering AI-driven clinical and operational analytics. A managed patient services model extends clinic capacity and ensures every cardiac device patient is monitored, every time.

Learn more at PaceMate.com