Inside Account Manager

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.

We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.

Join our Sales team based in Greenville, where you'll support the wider sales team and play an integral part of managing the communications between Paxton and our customers.

• Collaborate with the outside territory manager weekly to develop and execute strategies for success, addressing areas requiring local or management attention.
• Serve as the main point of contact for customers, distributors, and external contacts within the identified territory, fostering strong relationships.
• Act as the contact for all distribution branches, handling inquiries related to pricing, quotes, expedites, and challenges.
• Make a outgoing calls daily to both new and existing customers, providing detailed meeting reports summarizing discussions and outlining next steps.
• Prioritize working with outside sales to fill training classes, confirming attendance, and following up with attendees.
• Follow up on leads generated from trade shows, training sessions, and other events.
• Take responsibility for territory growth, meeting quarterly/annual targets set in collaboration with management.
• Conduct customer meetings and attend trade shows in the territory at least once every four months.
• Stay informed and updated on all hardware and software (UI), delivering perfect pitches and webinars to customers.
• Provide support to customers facing technical or support challenges, coordinating with the Support team and other departments to ensure timely resolutions. Track and escalate sensitive concerns as needed.

• Previous experience in a similar or sales based role, managing your own client base with KPIs & targets.
• Excellent communication skills and a strong drive to achieve customer success.