Perfectserve~1mo ago

Enterprise Account Manager - US Remote

Remotemid

SalesEnterprise Account Manager

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Quick Summary

Overview

What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019.

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PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.

Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:

In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward.

If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!

At PerfectServe, we put customers at the center of everything we do. As an Enterprise Account Manager focused on our existing customer base, you will play a critical role in expanding revenue, strengthening strategic partnerships, and advancing our mission to deliver exceptional value across healthcare. In this role, you will collaborate closely with Customer Success and Experience teams to ensure customers fully realize the operational, clinical, and financial impact of the PerfectServe platform.

Responsibilities

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→Build and deepen value-driven relationships with key stakeholders in hospitals and large physician groups, including C-suite leaders (CMO, CNO, CIO, CMIO, CFO, CEO).
→Partner with Customer Success to identify expansion opportunities and align on customer goals, adoption, and outcomes.
→Lead structured discovery to understand customer priorities, operational challenges, and growth potential.
→Translate customer needs into clear, tailored value propositions grounded in measurable outcomes and ROI.
→Navigate complex healthcare buying processes, synthesize insights, and drive momentum across multi-stakeholder decision cycles.
→Identify and nurture internal champions to advance organizational buy-in and expand the impact of PerfectServe’s solutions.

5+ years of enterprise or consultative healthcare sales experience, ideally within hospitals or large provider organizations.
Proven success selling complex, technical solutions into multi-stakeholder environments.
Experience influencing C-suite leaders and collaborating with post-sale teams such as Customer Success.
Familiarity with clinical workflows and hospital operations. Health IT experience strongly preferred.

Strong strategic and consultative selling skills with experience in structured solution methodologies.
Exceptional communication and executive-level presentation skills.
High business and financial acumen with the ability to tell a compelling value story.
Strong relationship-building and account management skills across long sales cycles.
Highly organized with the ability to manage multiple accounts and competing priorities.
Proficiency with CRM tools (Salesforce preferred).

Bachelor’s degree in Business, Healthcare Administration, Marketing, Communications, Health Informatics, or a related field. Equivalent experience accepted.
Advanced degrees (MBA, MHA, MPH) and relevant sales or methodology certifications are a plus.

Customer-first mindset with a passion for delivering measurable value.
Executive presence, high emotional intelligence, and a consultative approach.
Curious, proactive, collaborative, and adaptable in a fast-paced environment.

What We Offer

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At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You will work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

We offer a salary range of $120K to $140K USD plus commission per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.