Thai speaking Customer Support and Sales Representative (m,f) : Forex

Location: Remote, South East Asia

Employment type: Service Agreement/Self-employment (no Employment contract option available)

Remuneration: Fixed monthly payment + bonus.


RESPONSIBILITIES:

• Provide professional live support assistance to clients worldwide

• Respond to client emails and support account opening, amendments and account maintenance processes

• Handle back-office and client-related queries in a timely manner

• Promote company products and services to prospective and existing clients

• Identify sales opportunities and proactively engage clients to drive conversions and retention

• Build and maintain strong relationships with prospective and existing clients

• Follow up with leads and assist clients throughout the onboarding process

• Support clients with technical and troubleshooting issues related to trading platforms

• Deliver high-quality customer service and ensure client satisfaction at all times

• Liaise with internal departments to resolve client issues efficiently

• Maintain professional telephone etiquette and communication standards

• Contribute to team goals and achieve targeted sales and service results.

• Native / fluent in Thai, both oral and written. Fluent in English (at least B2 level)

  • Previous experience within FX brokers in sales and/or customer support roles

  • Experience in a similar role will be considered an advantage

  • Strong communication, negotiation and interpersonal skills

  • Sales-oriented mindset with ability to build client relationships

  • Ability to work efficiently under pressure and multitask effectively

  • Good computer literacy, including Microsoft Excel and Word.

• Competitive remuneration

• An opportunity to build a company and grow in it

• Private medical insurance

• The freedom and flexibility of fully remote work

• Collaborative and supportive team environment