Senior Customer Solutions Engineer

2 Locationssenior

SalesSales Engineer

1 views0 saves0 applied

Quick Summary

Key Responsibilities

Technical Expertise Established credibility as SME on multiple products. Develop in-depth conceptual and technical knowledge of Rocket product line including new releases, new products and interfaces.

Technical Tools

SalesSales Engineer

The Senior Customer Solutions Engineer is a product expert and trusted advisor providing primarily post sales technical expertise during the installation, implementation and post-implementation servicing of company products. Provide support to customer personnel and company sales staff by disseminating technical information on specific applications. Provide pre-sales technical support through sales presentations and product demonstrations to sales staff, partners and prospects. Work with our partner community to build their knowledge and independence around pre and post sales tasks. As a trusted advisor, work with existing customer base to ensure best practices and customer satisfaction.

Responsibilities

~1 min read

→
Experience required
- →
  8+ years in related Information Technology position
- →
  5+ years Project Management, Consulting, or team lead experience
- →
  5+ years development, application lifecycle or change management experience
→
Senior level skills in the following
- →
  Enterprise application development (e.g. Java, .NET, Web)
- →
  IBM i application development
- →
  Business process requirements and design
- →
  Database technologies (e.g. Oracle, SQL, DB2)
- →
  i5/OS, Windows and/or Linux OS
→
Proven critical thinking, analytical and troubleshooting skills
→
Excellent interpersonal, relationship management and communication skills.
→
Excellent time management skills
→
Previous customer facing consulting experience

Requirements

~1 min read

Previous travel-oriented position held

Up to 50%

Bachelor’s Degree, or equivalent work-related experience

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!