Account Manager - 60986829125

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• Handoff Optimization: Coordinate closely with the Sales team to ensure clean, frictionless client transitions post-sale.

• Technical Escalations: Partner with internal Engineering and Support networks to resolve customer technical bottlenecks, while advocating for product feature requests internally.

• Experience: 3+ years of progressive experience inside a SaaS Customer Success, Account Management, or software relationship management environment.

• Portfolio Competency: Proven track record of independently managing a high-volume portfolio of corporate B2B accounts simultaneously.

• Onboarding Background: Hands-on experience building out technical onboarding paths, API integrations, or software setup configurations.

• Communication Mastery: Outstanding verbal and written English communication skills, with high confidence leading presentations for business operators.

• Availability: Absolute comfort working a dedicated shift aligned fully with US Business Hours in a remote setting.

• Functional background supporting clients within CRM, marketing technology, or business software platforms.

• Specialized experience supporting businesses inside the health and wellness, fitness, or consumer-facing industries.

• Direct remote work experience supporting North American business demographics.

• Onboarding Velocity: Ensuring new clients complete onboarding successfully and on schedule.

• Net Revenue Retention: Meeting or exceeding baseline NRR goals through strict churn reduction and successful expansion conversions.

• Health Scoring: Demonstrable improvement in customer health scores and feature adoption rates across your assigned portfolio.

This role offers the opportunity to join a scaling SaaS organization at a pivotal stage of international expansion. As our Customer Success infrastructure continues to grow, clear opportunities will exist to take on additional leadership responsibilities, influence customer success frameworks, and contribute directly to our long-term commercial growth strategy.