Agency Project & Account Manager - 57635838567

Location: Remote (LATAM, SA, or PH)

Hours: 32+ Hours per Week (Flexible / Scalable) - Mountain Daylight Time

Reporting to: Founder (Canada-based)

Compensation: (depending experience)

We are a Canada-based digital management agency specializing in high-level social media support and content strategy. As we scale, the Founders need a dedicated Project & Account Manager to act as the "air traffic control" for our operations.

This role is the bridge between our high-performing internal creative team (5+ specialists) and our diverse client base. You will be responsible for ensuring that deadlines are met, "bottlenecks" are cleared, and clients feel consistently supported and informed. If you have an agency background and thrive in a fast-paced, digital-first environment, we want to talk to you.

1. Internal Operations & Project Management

• →Workflow Oversight: Manage the daily output of 5 creatives (Social Media Managers, Graphic Designers, Content Creators).
• →The "Clearance" Officer: When deadlines aren't met, you find out why. You don't just report delays; you solve the problems causing them.
• →Systems Management: Own the organization within Notion (Project Management), Trello (Task Tracking), and Dropbox (File Storage).

2. Client Account Management

• →The "Face" of the Agency: Conduct client kick-offs, set clear expectations for deliverables, and provide regular status updates.
• →Bedside Manner: Maintain a professional, empathetic, and organized tone with all clients, ensuring they feel confident in our process.
• →Reporting: Ensure communication regarding project health is delivered proactively to both the Founders and the clients.

• Agency Veteran: You understand the unique pressure and variety of working with multiple clients simultaneously. You know how to prioritize high-impact tasks.
• The "Sturdy" Communicator: You have excellent English skills and the "bedside manner" to handle difficult conversations with clients while keeping them happy.
• Systems Savvy: You are a power user of Notion and Trello. You believe that if a task isn't in the PM tool, it doesn't exist.
• Problem Solver: You don't just pass messages; you identify systemic issues and suggest improvements to make the team "truck along" more efficiently.

• Experience: 3+ years in Project Management or Account Management within a marketing or digital agency.
• Tech Stack: Expert-level proficiency in Notion, Trello, and Dropbox.
• Availability: Able to commit to at least 32 hours per week, with flexibility to scale as the agency grows.
• Mindset: Proactive, organized, and capable of working independently under the guidance of Canada-based leadership.