Sales Development Representative - 21460

Sales Development Representative
About the Company
Our client is a fast-growing residential and commercial cleaning operator managing a growing portfolio of regional cleaning brands across the U.S. Built on a model of high-touch service, operational speed, and recurring subscription plans, the company delivers reliable, high-quality cleaning solutions to homeowners and commercial property managers.
To support rapid account acquisition and drive steady revenue growth, the company is expanding its remote sales operations with a dedicated Sales Development Representative to convert inbound inquiries into recurring cleaning clients.
Role Overview
We are seeking a Sales Development Representative to take ownership of inbound lead conversion, customer sales follow-ups, and recurring subscription pipeline management.
In this role, you will act as the primary commercial point of contact for incoming inquiries—responding promptly via phone, SMS, and email to turn prospective leads into long-term weekly, biweekly, or monthly recurring cleaning clients. You will manage job bookings, handle calendar scheduling across multiple U.S. markets, resolve client questions, and follow up relentlessly with unbooked leads to maximize monthly recurring revenue (MRR).
The ideal candidate is a persuasive, highly organized sales professional with 2–5 years of experience in phone sales, lead conversion, and customer support, possessing clear English communication skills and a strong drive to close deals.
Key Responsibilities
Inbound Lead Conversion & Subscription Sales

• Field incoming customer calls, messages, and digital inquiries promptly, driving conversations toward active bookings.
• Sell weekly, biweekly, and monthly recurring cleaning plans to maximize long-term client retention and Monthly Recurring Revenue (MRR).
• Address client questions regarding pricing, cleaning packages, service scopes, and scheduling options.
• Conduct proactive follow-up calls and messaging sequences for prospective leads who have not yet booked.
• Apply persuasive sales techniques to handle objections, build buyer trust, and overcome purchasing hesitations.

Scheduling & Territory Operations

• Book, confirm, and reschedule cleaning appointments accurately across three primary U.S. regional markets.
• Optimize dispatch schedules and job routing within Fieldd software to ensure maximum operational efficiency.
• Coordinate with field teams and clients when schedule adjustments, special requests, or unexpected delays arise.
• Maintain clean, real-time schedule visibility to prevent double-bookings, route gaps, or delayed services.

Pipeline Tracking & Customer Care

• Track bookings, new recurring client acquisitions, lead drop-offs, and MRR metrics using Google Sheets.
• Investigate and resolve customer issues or service concerns calmly, professionally, and independently.
• Maintain clear, organized customer records, account notes, and communication logs within Quo and internal tools.
• Collaborate directly with company leadership via Slack to report daily performance metrics and discuss growth strategies.

Required Qualifications

• 2–5 years of professional experience in phone sales, inside sales, lead conversion, sales support, or high-volume customer care.
• Fluent, clear, and persuasive written and verbal English communication skills with a confident phone manner.
• Proven track record of conducting outbound follow-up calls, managing lead pipelines, and closing sales over the phone.
• Excellent organizational skills and the ability to multi-task efficiently in a fast-paced environment.
• Strong problem-solving skills with a calm, resourceful attitude when addressing unexpected issues.
• High level of self-motivation and initiative—capable of driving results without requiring constant direct supervision.
• Reliable high-speed internet connection and a dedicated remote workspace equipped with a noise-canceling headset.
• Availability to work full-time hours aligned with standard U.S. business hours.

Preferred Qualifications

• Previous experience selling home services, residential cleaning, facility maintenance, or recurring subscription plans.
• Experience working within a fast-paced startup or direct operator-led small business environment.
• Practical experience using Fieldd software for booking/scheduling and Quo for call management.
• Experience managing scheduling logistics across multiple geographic time zones or markets.

Technology & Tools
Candidates should be proficient with or capable of quickly mastering:

• Fieldd (Booking, Dispatch, & Scheduling Software)
• Quo (Business Phone & Customer Communication System)
• Google Sheets & Google Workspace
• Slack (Internal Team Communication)
• Digital Lead Tracking & CRM Tools

Role Details

• Job Title: Sales Development Representative
• Experience: 2–5 years
• Employment Type: Full-Time
• Schedule: Monday–Friday
• Hours: Full-Time U.S. Business Hours
• Work Arrangement: Fully Remote
• Primary Focus: Inbound sales conversion, selling recurring cleaning plans, lead follow-up, territory scheduling, and MRR tracking

What This Role Offers

• Direct partnership with company leadership and real ownership inside a high-performing remote team.
• A clear performance focus on growing Monthly Recurring Revenue (MRR) through direct sales execution.
• A fast-paced, results-oriented culture that values initiative, clear communication, and accountability.
• A stable full-time remote position with consistent U.S. business hours.

Ideal Candidate Profile
The ideal candidate is an energetic, phone-confident sales representative who loves turning interest into a signed customer and a filled schedule.
They do not wait around for instructions—they answer incoming leads instantly, follow up persistently with prospect lists, and take genuine satisfaction in securing recurring subscription clients. They stay calm under pressure, navigate scheduling tools with precision, and communicate clearly with both clients and internal executive leads.
Most importantly, they bring strong ownership, sales discipline, and a drive to hit weekly booking targets and expand recurring revenue.
Success Metrics
Success in this role will be measured by:

• Monthly Recurring Revenue (MRR) growth generated from new subscription client bookings.
• Conversion rate of inbound leads into paying recurring clients (weekly, biweekly, monthly).
• Speed and consistency of follow-up on unbooked leads and inquiries.
• Accuracy and organization of client scheduling and booking records inside Fieldd.
• Timely, effective resolution of customer inquiries and scheduling challenges.
• Quality and clarity of daily communication with executive leads via Slack.