Account Coordinator - The Merch Collective

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

• →Partner closely with Account Managers to deliver exceptional service to artists, management, and internal teams. Support Account Managers through proactive communication, meeting coordination, follow-up, and execution across touring, e-commerce, retail, VIP, and licensing initiatives.

• Support the planning and execution of merchandising and commerce initiatives by tracking deliverables, coordinating product launches, and ensuring projects move efficiently from concept through completion while contributing ideas that enhance the fan experience.

• Coordinate the day-to-day workflow of merchandise projects, including product setup, approvals, artwork routing, placing orders, sample tracking, inventory coordination, and launch readiness. Maintain accurate documentation and ensure all project details are organized and executed on schedule.

• Serve as a key point of coordination between creative, production, finance, touring, e-commerce, retail, and external partners. Ensure information is communicated clearly, action items are tracked, new clients onboarded, and processes are followed to keep projects moving efficiently and accurately.

• 1+ years of experience in merchandising, e-commerce, retail, marketing, project coordination, entertainment, or a related field, with an interest in artist commerce.
• Exceptionally organized and detail-oriented, with the ability to manage multiple projects, timelines, and priorities while maintaining accuracy in a fast-paced environment.
• A strong communicator who enjoys collaborating with teammates and cross-functional partners and is comfortable following up, asking questions, and keeping projects on track.
• Proactive, adaptable, and eager to learn, with a solutions-oriented mindset and the ability to thrive in a dynamic, ever-changing environment.
• Ability to work in ambiguity while being adaptable to ever changing shifts, changes and seasonal ebbs and flows of the business
• Passionate about music, merchandising, and fan experiences, with a collaborative attitude and a desire to contribute to outstanding client service and the successful execution of artist commerce initiatives.

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
• Investment in your professional growth and development enabling you to thrive in our vibrant community.  
• The space to accelerate progress, positively disrupt, and create what happens next  
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.