Spreetail
Spreetail11h ago
New

Customer Success Specialist, Mandarin and English Speaking

United KingdomUnited Kingdom·Leighton BuzzardRemoteFull-Timemid
Customer SuccessCustomer Success Specialist
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Quick Summary

Overview

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs.

Technical Tools
Customer SuccessCustomer Success Specialist
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.  

An Account Manager is responsible for ensuring that clients using the company's logistics services are satisfied and achieve their desired outcomes. This role involves a combination of customer service, account management, and logistics operations to maintain high levels of client satisfaction and retention. The specialist acts as a bridge between the clients and the company's operations, ensuring smooth communication and effective problem-solving. 
 
This role must have the ability to speak English and Mandarin to better serve the clients we work with heavily.
  • Client Onboarding and Training: Schedule, train and lead initial meetings with new clients to understand their specific logistics needs and goals. 
  • Relationship Management: Conduct regular meetings (weekly, monthly, or quarterly) with clients to review account performance, discuss upcoming needs, and address any concerns. 
  • Issue Resolution & Troubleshooting: Serve as the primary point of contact for client issues, diagnosing problems quickly and accurately. 
  • Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) for each client account, such as delivery times, order accuracy, and inventory levels. 
  • Contract and SLA Management: Ensure all client contracts and Service Level Agreements (SLAs) are up-to-date and reflective of current services and expectations. 
  • 2+ years of experience in customer success, account management, or logistics customer-facing operations. 
  • Experience in the 3PL, E-commerce, Fulfillment, and Retail industry is highly desirable. 
  • Bachelor’s degree or equivalent experience in business or related field. 
  • Exposure to global customers and an understanding of international markets is desirable. 
  • Fluent in English and Mandarin.
  • In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!
     
    Not the role for you? Check out additional opportunities to join our team on our job board and sign up for our Talent Community Newsletter for exclusive insights into future openings.
     
    Equal Opportunity Employer
     
    At Spreetail, we are relentless in our pursuit of equity and equality, we embrace cultural differences that raise our bar, we pursue the challenges within ourselves to make Spreetail better, and we humbly acknowledge our duty to build and foster an inclusive workplace where all may succeed.
     
    Spreetail is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

    Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to careers@spreetail.com directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.

    #LI-Remote

    Location & Eligibility

    Where is the job
    Leighton Buzzard, United Kingdom
    Remote within one country
    Who can apply
    GB

    Listing Details

    Posted
    May 22, 2026
    First seen
    May 22, 2026
    Last seen
    May 22, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    76%
    Scored at
    May 22, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Spreetail

    Spreetail is an ecommerce growth partner that accelerates brands and channels to compete for tomorrow's ecommerce customer by purchasing, marketing, and fulfilling products across a vast network of online marketplaces.

    Employees
    3k+
    Founded
    2006
    View company profile
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    SpreetailCustomer Success Specialist, Mandarin and English Speaking