Senior Customer Success Specialist

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

We are seeking an analytical and strategic Senior Customer Success Specialist to drive value realization, adoption, and growth for our North American enterprise clients. In this role, you will serve as the primary strategic advisor to our most critical "Tier 1" accounts. You will own the full success lifecycle—from onboarding to renewal and expansion—ensuring our clients achieve long-term success through the Hexnode UEM ecosystem.

As a Senior Customer Success Specialist at Hexnode, you will be the bridge between our cutting-edge UEM technology and our clients' mission-critical outcomes. If you thrive on technical complexity, consult with confidence at the C-suite level, and are driven by data-backed growth, we want you on our team!

• →6 plus years in Customer Success, Account Management, or a similar customer-facing technical role with enterprise SaaS products.
• →Deep knowledge of Unified Endpoint Management (UEM) platforms.
• →Proven ability to translate complex data insights into actionable retention and growth strategies.
• →Proven track record of successfully managing high-growth enterprise accounts in the US, EMEA, or APAC markets.
• →Comfortable with data analysis, dashboards, and customer health metrics.
• →Ability to manage multiple accounts and prioritize tasks effectively.
• →Exceptional communication and relationship-building skills with the poise to navigate both operational and C-suite levels effectively.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.