Senior Partner Success Manager

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our DACH partners, both internally and externally. You'll build genuine, durable relationships with the cities, counties and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio, on a team of talented, collaborative people passionate about making a real impact for those who depend on public transit every day.

• →Own the success of transportation systems across your partner cities, serving as the primary point of contact for executive city and agency leadership
• →Drive revenue growth across your portfolio: securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year-on-year
• →Act as a trusted advisor to partners, translating their needs into concrete service improvements using Via's full platform – on-demand, paratransit, Citymapper, and more – to make the case for better transit
• →Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
• →Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services

• 7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company
• An empathetic team player who takes pride in elevating those around them, and views success as a collective effort
• Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
• An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
• A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
• Fluency in German (C2 or native-level) and English is required; additional languages are a plus