Business Development & Retail Sales Manager

Overview

Under the direction of the Regional Manager, the Business Development & Retail Sales Manager is responsible for leading overall branch performance through strategic leadership, relationship-based growth, and exceptional member experience. The role drives success through high-impact business and community development, management of top depositors and business relationships, strong knowledge of cash management solutions, and close collaboration with internal business partners (Business Development Officers, Commercial teams, and others). The Manager partners with the Member Experience Supervisor to ensure operational excellence and consistency across all branch functions.

Key Responsibilities

•  Develop and implement strategies that enhance member experience, satisfaction, and retention.

•  Manage and lead the branch team, ensuring high performance and achievement of deposit portfolio and loan production goals.

•  Lead employee development focused on relationship-based growth, sales performance, and referral excellence.

•  Coach employees to uncover member needs and build full relationships across deposits, loans, cash management solutions, and partner referrals.

•  Collaborate with Business Development Officers, Commercial teams, and other business partners to support business development initiatives and deepen member relationships.

•  Manage relationships with top depositors and business member portfolios to drive growth and retention.

•  Lead and participate in business and community development and engagement activities that support new membership, deposit, and loan growth.

•  Analyze member feedback and performance data to identify trends and implement improvements.

•  Ensure sound operation of the branch, including risk management, security, quality standards, expense control, and compliance.

•  Represent St. Mary’s Bank at industry and community events to promote our brand and products.

Core Skill Competencies

•  Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey information at various levels of the organization.

•  Leadership: Proven ability to lead and inspire a team, with a track record of achieving business goals and driving performance.

•  Team Performance: Monitor and evaluate the performance of the team, providing regular feedback and assessing goals and development plans.

•  Member Focus: Commitment to delivering exceptional member service and enhancing the member experience.

•  Problem-Solving Skills: Strong analytical and problem-solving abilities to identify issues, develop solutions, and make informed decisions.

•  Risk Management: Identify and mitigate risks for the CU. 

•  Regulatory Knowledge: In-depth knowledge of federal, state, and local regulations related to residential lending.

•  Compliance: Knowledge of financial regulations and standards.

•  Budget Management: Experience in budgeting and financial management, with the ability to manage and optimize resources.

•  Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking application software.

Physical Demands

•  Ability to travel frequently to meet with clients and attend industry events.

•  Prolonged periods of sitting at a desk and working on a computer.

•  Occasional lifting of office supplies, up to 30 pounds.

Qualifications

•  Minimum 7 years of managerial experience in the sales and service industry.

•  Bachelor’s degree in business management or related work experience.

•  Proven track record in loan origination, sales, member service, compliance, and branch operations.

•  Demonstrated experience in business and community development and engagement.

•  Working knowledge of cash management products and services for business members.

•  Flexible schedule, including evenings and weekends.

•  Strong initiative, professional presence, and excellent communication skills.

Role Scope

•  Typically leading a mid-size branch over $100 million, or a de novo branch in a new market

•  Oversee a team of more than 10 staff members.

•  Business development, community development and engagement, and management of existing business portfolios, top depositors, and cash management relationships represent approximately 60% of overall role focus.