Account Manager - East Coast

Fully Remote,  Competitive Compensation + Premium Medical, Dental & Vision Coverage

At Steno, we're growing fast and transforming the litigation technology industry with best-in-class court reporting, modern solutions that add value for lawyers, and an exceptional client experience. We partner with law firms to simplify complex workflows, deliver reliable outcomes and case insights, and to revolutionize a traditionally outdated space while we expand across the country.

• You have 3+ years of Account Management or Customer Success experience ideally in legal services
• A talent for building trust with clients, and the ability to communicate and influence at all levels, including executive leadership. 
• You're highly organized, tech-savvy, and comfortable juggling multiple accounts without losing sight of the details. 
• You bring excellent listening skills, sound judgment under pressure, and the flexibility to thrive in a fast-paced, ever-evolving startup environment.
• You're also no stranger to KPI-driven accountability - you've owned metrics like retention rate, churn, accounts touched, and SLA/quality achievement, and you have a track record of meeting and exceeding them.
• Ability to be available during core Eastern Time business hours (approx. 8am–5pm ET), with occasional evenings/weekends as client needs arise.