Account Manager

• →Independently manage the day-to-day operations of assigned client accounts with minimal oversight, taking full ownership of project execution, budgets, timelines, and client relationships while ensuring a consistently high level of service.
• →Develop a strong understanding of Stinson's services and capabilities to confidently prepare accurate project proposals, budgets, and timelines that align with client needs.
• →Lead client and internal meetings, including project briefs, kickoffs, and status updates, ensuring clear communication, alignment, and accountability on next steps.
• →Collaborate closely with project managers, designers, and consultants to proactively manage project timelines, budgets, deliverables, and client expectations.
• →Demonstrate strong attention to detail and a commitment to quality assurance, ensuring all deliverables, communications, budgets, and project information are accurate, complete, and meet Stinson's standards.
• →Take initiative in identifying potential challenges, anticipating client needs, and proactively recommending solutions rather than waiting for direction.
• →Build and maintain trusted client relationships through honest, transparent communication, professionalism, responsiveness, and consistent follow-through on commitments.
• →Demonstrate emerging leadership qualities by taking accountability for decisions, confidently navigating conversations, supporting teammates, and contributing to a positive, collaborative team environment.
• →Demonstrate exceptional written and verbal communication skills, delivering clear, concise, and purposeful messaging that provides the right context, outlines expectations, and drives action toward the desired outcome.
• →Bring a positive, solutions-oriented attitude to daily interactions, demonstrating sound judgment, adaptability, respect, and a willingness to support the broader team.
• →Actively listen to, document, and communicate client feedback, ensuring clear action items, appropriate follow-up, and opportunities for continuous improvement.
• →Maintain accurate and up-to-date client direction, project information, and opportunities within the CRM tool, taking ownership of data accuracy and timely updates.
• →Come prepared to weekly 1:1 meetings with the Account Director and project teams, providing clear project status updates, identifying risks or challenges, and recommending next steps.
• →Demonstrate strong time management and the ability to independently prioritize competing deadlines while knowing when to escalate issues or seek guidance.
• →Support clients across time zones, including PST, with flexibility to work evenings and weekends during key event periods as required.

Stinson Design is an integrated visual communications consultancy group made up of a diverse, multi-talented team. We are expanding, thanks to our culture of excellence, growth, and creativity that delivers best-in-class work to all our clients — everywhere, every day.

Our team is made up of creative, strategic and critical thinkers who specialize in finding and creating solutions by taking complex information and turning it into beautiful, cohesive, seamless stories.

We push the limits of design in PowerPoint to create highly dynamic, animated, and fluid presentations that are engaging and inspire action. Samples of our client work can be viewed at http://stinson.co/portfolio.

If you are looking for an opportunity to work closely with some of the world’s most recognized brands or the opportunity to help launch what could become the next most recognized brand, or a space to be curious, to learn, and to use your skills, this may be the role for you.

Hybrid: Downtown Toronto/Home Office (3/2 Split)