Account Executive

 

 

 

Stoneridge Software is seeking an Account Executive who is client-focused, operationally strong, and passionate about driving sustained value for long-term client partnerships. In this role, you’ll own the health and performance of a run‑state client portfolio, leading regular operational check-ins, health reviews, and governance rhythms to ensure solutions are stable, adopted, and delivering the intended business outcomes. You’ll build trusted relationships with key business and operational stakeholders, acting as a strategic advocate for clients while balancing Stoneridge priorities.

The ideal candidate brings 4–6 years of experience in SaaS account management or customer success with strategic customers and is highly skilled at managing renewals, identifying expansion opportunities, and driving growth through upsell and cross-sell initiatives aligned to client goals. An Account Executive excels at cross-functional coordination—partnering with Client Partners, Sales, Support, and Delivery teams to ensure seamless transitions from project to run, proactive issue resolution, and a consistent client experience. This role plays a critical part in maintaining financial and operational visibility, surfacing risks and trends, and ensuring that what was sold and delivered continues to meet—and exceed—client expectations.

Lead regular cadence meetings (operational check-ins, health reviews, roadmap alignment) for run-state clients.

Build and maintain strong, trusted relationships with key operational and business stakeholders.

Act as the voice of the client internally for run-state needs while balancing Stoneridge priorities.

Driving growth strategies by partnering with stakeholders.

Identify, purse, and close upsell and cross-sell opportunities aligned with client goals.

Own run-state portfolio health for assigned clients, ensuring solutions are stable, adopted, and delivering intended business value post go-live.

Partner with the Client Partner to ensure a seamless transition from project to run, maintaining continuity and client confidence.

Identify and drive expansion into additional functional areas or business units, coordinating with Sales and the Client Partner.

Maintain visibility into financial health, support consumption, licensing footprint, and renewal signals.

Ensure support, managed services, and delivery teams are operating in lockstep, with clear ownership, handoffs, and expectations.

Monitor run-state performance across engagements to ensure outcomes align with what was sold and delivered.

Act as the primary escalation point for support and licensing issues, coordinating resolution across teams. issues, rework, or client dissatisfaction.

Surface patterns and systemic issues that require CP or leadership attention.

Establish and maintain a structured governance and communication rhythm for run-state clients.

Lead operational reviews that assess support performance, adoption, risks, and near-term priorities.

Ensure issues that indicate project need or strategic change are elevated to the Client Partner in a timely manner.

Maintain accurate reporting and visibility across support, licensing, and managed services.

Bachelor’s degree in Business Administration or related field, or equivalent work experience

4-6 years of experience in SaaS account management or customer success with strategic customers

Strong communication and relationship-building skills

Proven ability to manage renewals and identify upsell opportunities

Familiarity with Microsoft ecosystem (Dynamics, Power Platform)

Skilled in CRM tools and Microsoft Office applications

Excellent organizational and analytical skills

Ability to communicate effectively in both spoken and written English

Exhibits Stoneridge Software’s Core Values of Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work

 

*Years of experience are not required to be consecutive

Work Location: This position is available remotely in the United States.

 

Travel Required: Incumbent is expected to regularly meet with client teams across the United States and Canada (up to 25%)  and will be asked to attend industry events from time to time

 

Visa Sponsorship Information: Visa sponsorship is not offered for this position. Applicants must be authorized to work for ANY employer in the United States.

Our philosophy is to provide compensation that is Competitive, Equitable, and Driven by Performance.  Various factors impact our pay ranges including market conditions and national salary data. To determine competitive salaries within this range we consider candidates skills, qualifications, and experience. These are national ranges, inclusive of bonus opportunities and could represent multiple role levels.

 

US (USD): $118,200-$177,200

 

Stoneridge reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement. 

Medical Insurance

Dental Insurance

Vision insurance

401(k) contribution program (US) or RRSP Benefits (Canada)

Life insurance

Disability Benefits

Paid parental leave

Paid flexible time off

Paid sick time (US) or floater days (Canada)

Paid holidays

Flexible work schedules

Mobile/internet reimbursement

Employee and family assistance program

Learning and development funding

Employer charitable contribution

Paid business mileage

Home office and wellness allowance (US Only)

HSA contribution (US Only)